Customer Experience Guide

Base hourly pay for this position is $18.50. Company-wide, team members average approximately $7.68 per hour in tips. Tips are not guaranteed and may vary based on shift, business levels, and seasonality.

About the role

The Customer Experience Guide plays a key role in supporting all Customer Experience and Sales initiatives while ensuring smooth store and inventory operations. This role requires a passion for cannabis, exceptional customer service, and a strong understanding of compliance and product knowledge.

Responsibilities

• Customer Experience
  • Engage with customers on the sales floor, answering questions and recommending products based on their needs and preferences.
  • Deliver an exceptional and educational customer experience in line with Embarc's brand standards.
  • Support store sales goals by promoting products and loyalty programs.
  • Communicate and execute sales and marketing initiatives as directed by management.
  • Maintain a clean, organized, and visually appealing sales floor that reflects Embarc's merchandising standards.
  • Participate in community engagement, field marketing, social media, and local events to represent the Embarc brand.
  • Provide feedback to management on customer needs, product trends, and opportunities for improvement.
• Store Operations
  • Assist in daily store operations to ensure efficiency, compliance, and a positive environment.
  • Follow company policies, state regulations, and operational procedures accurately and consistently.
  • Report any facility issues promptly to ensure a safe and comfortable customer experience.
  • Safely lift and carry up to 35 lbs.
• Inventory
  • Assist with inventory tasks, including intake, stocking, labeling, pricing, and transfers.
  • Support recurring audits, spot checks, and cycle counts to ensure compliance and accuracy.
  • Follow proper handling and storage procedures for all cannabis products.

Requirements

• Strong communication and interpersonal skills with customers and teammates.
• Passion for cannabis education and customer service.
• Highly organized and detail-oriented, with the ability to multitask effectively.
• Comfortable working in a fast-paced retail environment.
• Familiarity with POS systems; experience with Treez POS is a plus.

Qualifications

• Previous experience in retail, customer service, or hospitality.
• Understanding of cannabis products, compliance, and regulations (training provided).
• Experience working in a regulated or high-volume retail environment is a plus.

Schedule

This is a full-time non-exempt role in a retail store open 365 days a year. Evening, weekend, and holiday shifts are required based on business needs.

Pay

$18.50 per hour (base) plus tips averaging $7.68 per hour.