Customer Experience, Event Manager

About the role

The Customer Experience (CX) Marketing team is focused on differentiating and elevating Cisco through personalized, proactive, and predictive customer experiences. The team drives impactful engagement strategies through Cisco-led and CX-led events that strengthen customer relationships, support sales motion, and reinforce Cisco’s global brand presence. As an Event Manager, you will deliver high-quality, high-impact customer experiences across physical, digital, and hybrid environments. You will play a critical role in driving operational excellence, customer collaboration, and measurable business outcomes through innovative event strategies and flawless execution.

Responsibilities

• Support live and digital event execution to identify and capture opportunities to creatively delight customers, partners, and internal audiences.
• Independently manage and execute on event workstreams and tasks for complex Cisco-led and third-party-led events across multiple formats and audiences.
• Drive operational excellence by executing event logistics and workstreams with strong attention to detail.
• Proactively address routine issues, demonstrating early judgement and flexibility in dynamic situations and develop contingency plans and proactively resolve challenges to ensure seamless event delivery.
• Conduct white space analysis and identify opportunities for process optimization and event innovation.
• Partner closely with Product Marketing Managers (PMMs), Product Managers (PMs), CX leadership, and external vendors to align event strategy and execution.
• Actively gather and incorporate audience feedback into event details, ensuring a positive experience.
• Measure and communicate event performance and business impact using data-driven insights and reporting.
• Ensure all projects, timelines, and deliverables are accurately maintained in project management systems and walking decks.

Minimum Qualifications

• Bachelor’s degree with 5+ years of experience in event management, marketing, customer experience, or related fields.
• Experience managing complex enterprise-level physical, digital, and hybrid events.
• Proficiency with project management and workplace tools such as Airtable, Qualtrics, Microsoft Office, Cvent, Sharepoint.
• Experience coordinating cross-functional customers and external vendors in fast-paced environments.
• Strong experience tracking program metrics, reporting outcomes, and optimizing event performance through data insights.
• Proficiency in Salesforce, Tableau, Snowflake and other data reporting tools desired.

Preferred Qualifications

• Deep understanding of Cisco CX offerings and service portfolio.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Ability to transform structured messaging into engaging demos, videos, and printed assets.
• Excellent communication and customer management skills with the ability to influence outcomes effectively.
• Knowledge of event industry trends, customer engagement strategies, and experiential marketing protocols.

Benefits

• Medical, dental and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• Grants of Cisco restricted stock units (vesting after continued employment).
• Paid time away: 10 paid holidays per full calendar year, plus 1 floating holiday for non‑exempt employees; 1 paid day off for employee’s birthday; paid year‑end holiday shutdown; 4 paid days off for personal wellness determined by Cisco.
• Non‑exempt employees receive 16 days of paid vacation time per full calendar year, accrued at 4.92 hours per pay period for full‑time employees.
• Exempt employees participate in Cisco’s flexible vacation time off program (no defined limit, subject to availability and business limitations).
• 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward.
• Additional paid time away may be requested for critical or emergency family issues.
• Optional 10 paid days per full calendar year to volunteer.

Pay

The starting salary range for this position in the U.S. and/or Canada is $104,100.00 to $131,900.00 (base pay). Full salary ranges by specific location are:

• New York City Metro Area: $121,400.00 – $177,100.00
• Non‑Metro New York State & Washington State: $111,800.00 – $163,000.00

For quota‑based sales roles on Cisco’s sales plan, the ranges above include base pay and sales target incentive compensation combined. Employees on sales plans earn performance‑based incentive pay on top of base salary, split between quota and non‑quota components per Cisco’s plan (details: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% for each 1% between 50% and 75%; 1% for each 1% between 75% and 100%; and at or above 1% for each 1% over 100% attainment, with no cap). For non‑quota‑based sales performance elements, Cisco may pay 0% up to 125% of target. Cisco sales plans have no minimum performance threshold for incentive compensation.

Schedule

• 10 paid holidays per full calendar year, plus 1 floating holiday for non‑exempt employees.
• 1 paid day off for employee’s birthday.
• Paid year‑end holiday shutdown.
• 4 paid days off for personal wellness determined by Cisco.
• Non‑exempt employees: 16 days of paid vacation per full calendar year