Customer Experience Engineer I/II

This is a Fully Remote Job About Our Client:The organization operates within the AI software delivery platform industry, addressing challenges in software deployment processes that follow code creation, including testing, security, reliability, compliance, and cost optimization. It utilizes AI and automation across the software delivery lifecycle to enhance speed and governance. Serving a global customer base with significant deployment, build, and security scan volumes, the company supports clients in accelerating software releases and optimizing cloud expenditure. About the Opportunity:The CUSTOMER EXPERIENCE ENGINEER I/II is responsible for managing complex technical issues faced by enterprise customers, including deployment failures and infrastructure misconfigurations. The role involves end-to-end ownership of customer cases, root cause analysis, resolution, and collaboration with product and engineering teams to improve customer-facing tools. This position is designed for both early-career engineers seeking hands-on experience and experienced professionals aiming for direct customer impact while maintaining technical engagement. Responsibilities:Manage and resolve customer technical cases involving Kubernetes, ECS, Docker, and cloud platforms.Participate in customer calls and clearly communicate technical findings.Develop internal diagnostic tools and scripts to improve case resolution efficiency.Collaborate with product and engineering teams to develop fixes and reusable diagnostic resources.Create run books, playbooks, and templates to standardize solutions. Requirements:Minimum 2 years of experience in customer-facing engineering, DevOps, SRE, or platform roles, or equivalent practical experience.Proficiency with Kubernetes, ECS, Docker, and at least one major cloud provider (AWS, GCP, or Azure).Understanding of CI/CD pipelines and Linux/networking fundamentals.Scripting skills in Python, Node.js, Bash, or similar languages.Effective communication skills for technical discussions with customers and teams.Ability to learn quickly and adapt to new systems. Pay Range and Compensation Package:$100,000—$135,000 USD Benefits & Perks:Competitive salaryComprehensive healthcare benefitsFlexible Spending Account (FSA)Flexible work scheduleEmployee Assistance Program (EAP)Flexible Time Off and Parental LeaveMonthly, quarterly, and annual social and team building eventsMonthly internet reimbursement Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.