Customer Experience Associate I

About Our ClientThe organization provides mission-critical services and solutions to Fortune 100 companies and more than 500 government entities. Operating within the customer service and business process outsourcing industry, it supports clients by managing customer interactions and delivering outcomes that impact millions of people.About the OpportunityThe Customer Experience Associate I provides high-quality customer service in a fast-paced call center environment. This role handles inbound customer calls, resolves inquiries and concerns efficiently, and maintains accurate customer information while meeting established service, quality, and performance standards.Responsibilities• Provide professional customer service support through inbound calls.• Manage high call volumes efficiently while maintaining accuracy and service quality.• Resolve customer inquiries, issues, and complaints in a timely and professional manner.• Maintain accurate customer records through data entry and system updates.• Follow established processes, compliance requirements, and quality standards.• Meet productivity, attendance, customer service, and performance goals.• Navigate multiple systems to research information and resolve customer concerns.• Collaborate with team members and internal departments to improve the customer experience.• Maintain professionalism and empathy when assisting customers with complex or challenging issues.Requirements• High school diploma or GED equivalent.• Minimum of 6 months of experience in a call center, customer service, dispatch, or related environment.• Strong verbal communication and customer service skills.• Ability to work effectively in a high-volume, fast-paced call center environment.• Basic computer skills and ability to navigate multiple systems simultaneously.• Strong work ethic, reliability, and consistent attendance.• Proficiency in English.• Ability to successfully complete required background, credit, and security fingerprinting checks.• Ability to follow established procedures and maintain confidentiality when handling customer information.Pay Range and Compensation Package• Base pay rate: $15.00 per hour.• Monthly incentive opportunity of up to $350 after training based on achievement of performance metrics.• Night and/or weekend shift differential may apply depending on assigned schedule.Benefits & Perks• Medical, dental, and vision insurance from day one for eligible positions.• Paid time off and holidays.• Paid training.• Career growth and advancement opportunities.• Supportive and inclusive work environment. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.