Customer Experience (CX) Manager, Bet-David Consulting

Job Responsibilities

• Monitor feedback in real time, respond authentically to criticism, celebrate wins publicly, proactively reach out to customers, and design unexpected experiences that deepen loyalty and advocacy.

Required Experience & Capabilities

• 5+ years in Customer Experience, Customer Success, Hospitality, Brand Experience, or similar roles.
• Demonstrated ability to design customer journeys and improve retention.
• Exceptional written and verbal communication skills.
• High emotional intelligence and conflict-resolution ability.
• Highly proactive. You don’t wait for complaints.
• Systems-oriented thinker who can operationalize creativity.
• Entrepreneurial mindset aligned with a high-growth environment.