Customer Experience (CX) Customer Success & Account Management Leaders

About the Opportunity

The organization partners with leading Customer Experience (CX), SaaS, Technology, Contact Center, and Business Process Outsourcing (BPO) organizations across the U.S. and globally. Clients trust this organization to identify exceptional Customer Success, Client Services, and Customer Experience leaders who strengthen client relationships, enhance customer satisfaction, and drive business growth. The organization is continuously building relationships with experienced professionals for current and future opportunities, including many confidential searches that are never publicly advertised.

Whether you are a Customer Success Manager, Client Services Manager, Customer Experience Leader, Service Delivery Manager, Director, VP, or Executive, the organization would love to learn more about your experience and career goals.

Why Apply?

When you apply, the recruiting team will evaluate your background against both active and upcoming client searches across Customer Experience (CX), SaaS, Technology, Contact Center, and Business Process Outsourcing (BPO) organizations. Qualified candidates may be considered for opportunities including:

• Customer Success Leadership
• Client Services
• Customer Experience (CX)
• Customer Operations
• Customer Success Operations
• Strategic Account Management
• Enterprise Account Management
• Professional Services
• Service Delivery
• Customer Experience Leadership
• Contact Center Leadership
• Executive Leadership

As new opportunities become available, the organization proactively connects with professionals whose experience aligns with client hiring needs, organizational culture, geographic preferences, leadership level, and compensation expectations. The goal is simple: build long-term relationships with exceptional Customer Success and Customer Support professionals and connect them with organizations where they can make a meaningful impact.

Typical Roles Recruited

The organization recruits for a wide range of Customer Success and Customer Support positions, including:

• Customer Success Manager
• Senior Customer Success Manager
• Customer Support Manager
• Customer Care Manager
• Client Services Manager
• Client Success Manager
• Account Manager
• Service Delivery Manager
• Customer Experience Manager
• Program Manager
• Director of Customer Success
• Director of Customer Support
• Director of Client Services
• Director of Customer Experience
• Director of Account Management
• Vice President of Customer Success
• Vice President of Customer Support
• Vice President of Client Services
• Vice President of Account Management
• Chief Customer Officer (CCO)

What Happens After You Apply?

After you submit your application:

• The recruiting team will review your experience against current and upcoming client engagements.
• Qualified candidates may be invited to participate in an introductory conversation to discuss their background, achievements, and career interests.
• Your profile will be retained for consideration as new opportunities become available.
• When a role is identified that aligns with your experience and goals, one of the recruiters will contact you to discuss the opportunity in greater detail.

Because many searches are confidential and client-driven, timing may vary based on business needs and the launch of new engagements. Submission does not guarantee an interview or immediate placement.

Requirements

• Recent experience in Customer Success, Client Services, Customer Experience, Customer Operations, Service Delivery, or Enterprise Account Management within a Customer Experience (CX), Contact Center, SaaS, Technology, or Business Process Outsourcing (BPO) organization.
• Demonstrated experience managing customer relationships, strategic accounts, customer operations, service delivery, or customer success initiatives.
• Strong understanding of customer experience strategy, customer lifecycle management, customer retention, operational performance, and customer satisfaction metrics.
• Proven ability to build trusted client relationships and collaborate cross-functionally to improve customer outcomes and business performance.
• Excellent communication, stakeholder management, problem-solving, and relationship-building skills.
• Leadership or management experience is highly preferred for many of the opportunities supported.
• Must be authorized to work in the United States.

Who We're Looking For

The organization is seeking experienced Customer Success, Client Services, Customer Experience, and Customer Operations professionals who have worked directly for Customer Experience (CX), SaaS, Technology, Contact Center, or Business Process Outsourcing (BPO) organizations. Ideal candidates have experience in one or more of the following areas:

• Customer Success
• Client Services
• Customer Experience (CX)
• Customer Operations
• Customer Success Operations
• Enterprise Account Management
• Strategic Account Management
• Service Delivery
• Professional Services
• Customer Onboarding & Adoption
• Customer Retention & Growth
• Customer Journey Management
• Voice of the Customer (VoC)
• Customer Experience Strategy
• Client Relationship Management
• Contact Center Leadership
• Operational Excellence
• Cross-Functional Leadership
• Customer Satisfaction (CSAT)
• Net Promoter Score (NPS)

Experience supporting enterprise customer experience organizations, managing client relationships, improving customer outcomes, or leading customer support organizations is highly valued.

Preferred Qualifications

• Experience supporting enterprise or global Customer Experience (CX), SaaS, Technology, Contact Center, or Business Process Outsourcing (BPO) organizations.
• Experience leading Customer Success, Client Services, Customer Experience, Customer Operations, or Service Delivery teams in multi-site or global environments.
• Experience with CRM platforms, Customer Success technologies, customer experience platforms, or contact center solutions.
• Experience driving customer lifecycle management, customer adoption, customer retention, digital customer experience, AI-enabled customer engagement, or automation initiatives.
• Experience presenting business reviews, customer success metrics, operational performance, or strategic recommendations to senior leadership, executive stakeholders, or enterprise clients.

Skills, Technologies & Industry Experience Frequently Recruited For

The organization's clients hire experienced leaders across Customer Success, Client Services, Customer Experience (CX), Customer Operations, Service Delivery, Professional Services, and Enterprise Account Management. The organization supports organizations ranging from high-growth SaaS companies to global Customer Experience (CX), Technology, Contact Center, and Business Process Outsourcing (BPO) providers.

Customer Success & Support

• Customer Success
• Client Success
• Client Services
• Customer Experience (CX)
• Customer Operations
• Customer Success Operations
• Strategic Account Management
• Enterprise Account Management
• Customer Lifecycle Management
• Customer Retention
• Customer Adoption
• Customer Journey
• Customer Engagement
• Service Delivery
• Professional Services
• Customer Experience Strategy
• Voice of the Customer (VoC)
• Operational Excellence
• Executive Relationship Management

Customer Experience Metrics

• Customer Satisfaction (CSAT)
• Net Promoter Score (NPS)
• Customer Effort Score (CES)
• Customer Health Score
• Customer Retention
• Customer Lifetime Value (CLV)
• Customer Adoption
• Renewal Rate
• Expansion Revenue
• Churn Reduction
• Service Level Agreements (SLAs)
• Voice of the Customer (VoC)
• Operational Performance
• Continuous Improvement

CX Platforms & Technologies

• Salesforce
• Salesforce Service Cloud
• Gainsight
• Zendesk
• HubSpot
• Microsoft Dynamics 365
• ServiceNow
• Totango
• ChurnZero
• Planhat
• Catalyst
• Genesys
• NICE CXone
• Five9
• Amazon Connect
• Talkdesk
• CCaaS
• CRM
• Customer Success Platforms
• AI
• Automation
• Omnichannel Customer Experience