Customer Experience (CX) Customer Success & Support Professionals

About the Opportunity

The organization partners with respected Customer Experience (CX), Contact Center, and Business Process Outsourcing (BPO) organizations across the United States and globally. Clients trust the organization to identify exceptional Customer Success and Customer Support professionals who deliver outstanding customer experiences, strengthen client relationships, and drive operational excellence. The organization supports multiple client engagements and builds relationships with experienced professionals for current and upcoming opportunities. Many clients rely on the organization to identify talent before positions are publicly announced, providing access to confidential opportunities not available through traditional job postings.

Whether you are an experienced Customer Success Manager, Account Manager, Customer Support Leader, Client Services Manager, Service Delivery Leader, Director, Vice President, or Executive-level professional, the organization welcomes the opportunity to learn about your experience and career goals.

Why Apply?

When an application is submitted, the recruiting team reviews your background against both active and upcoming client searches in the Customer Experience outsourcing industry. Qualified candidates may be considered for opportunities including:

• Customer Success
• Customer Support
• Account Management
• Customer Care
• Client Services
• Service Delivery
• Customer Experience Leadership
• Client Relationship Management
• Customer Operations
• Contact Center Leadership
• Executive Leadership

As new opportunities arise, professionals whose experience aligns with client hiring needs, organizational culture, geographic preferences, leadership level, and compensation expectations are proactively connected. The goal is to build long-term relationships with exceptional professionals and connect them with organizations where they can make a meaningful impact.

Typical Roles Recruited

A wide range of Customer Success and Customer Support positions are recruited for, including:

• Customer Success Manager
• Senior Customer Success Manager
• Customer Support Manager
• Customer Care Manager
• Client Services Manager
• Client Success Manager
• Account Manager
• Service Delivery Manager
• Customer Experience Manager
• Program Manager
• Director of Customer Success
• Director of Customer Support
• Director of Client Services
• Director of Customer Experience
• Director of Account Management
• Vice President of Customer Success
• Vice President of Customer Support
• Vice President of Client Services
• Vice President of Account Management
• Chief Customer Officer (CCO)

What Happens After You Apply?

• The recruiting team will review your experience against current and upcoming client engagements.
• Qualified candidates may be invited to participate in an introductory conversation to discuss their background, achievements, and career interests.
• Your profile will be retained for consideration as new opportunities become available.
• When a role aligning with your experience and goals is identified, a recruiter will contact you to discuss the opportunity in greater detail.

Because many searches are confidential and client-driven, timing may vary based on business needs and the launch of new engagements. Submission does not guarantee an interview or immediate placement.

Required Qualifications

• Recent Customer Success, Customer Support, Client Services, Account Management, or Service Delivery experience working directly for a Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organization.
• Experience managing customer relationships, customer support operations, service delivery, or client success initiatives.
• Strong understanding of customer experience principles, operational performance, and customer satisfaction metrics.
• Excellent communication, relationship management, and problem-solving skills.
• Experience collaborating with cross-functional teams to improve customer outcomes and business performance.
• Authorized to work in the United States.

Who We're Looking For

Experienced Customer Success and Customer Support professionals who have worked directly for Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) service providers. Ideal candidates have experience supporting one or more of the following areas:

• Customer Success
• Customer Support
• Customer Care
• Client Services
• Account Management
• Service Delivery
• Contact Center Operations
• Customer Experience
• Technical Support
• Back Office Operations
• Customer Relationship Management
• Escalation Management
• Workforce Collaboration
• Quality Assurance
• Operational Excellence
• Client Retention
• Customer Satisfaction (CSAT)
• Net Promoter Score (NPS)

Experience supporting enterprise customer experience organizations, managing client relationships, improving customer outcomes, or leading customer support organizations is highly valued.

Preferred Qualifications

• Experience supporting enterprise or global Customer Experience organizations.
• Experience leading customer-facing teams within multi-site or global delivery environments.
• Experience with customer experience platforms, CRM systems, or contact center technologies.
• Experience supporting digital customer experience, AI-enabled customer support, or automation initiatives.
• Experience presenting business reviews, performance metrics, or strategic recommendations to executive leadership.

Skills, Technologies & Industry Experience Frequently Recruited For

Customer Success & Support

• Customer Success
• Customer Support
• Customer Care
• Client Success
• Client Services
• Account Management
• Service Delivery
• Customer Experience
• Customer Operations
• Contact Center Operations
• Technical Support
• Customer Relationship Management
• Escalation Management
• Operational Excellence
• Customer Retention
• Customer Journey
• Customer Engagement

Customer Experience Metrics

• Customer Satisfaction (CSAT)
• Net Promoter Score (NPS)
• Customer Effort Score (CES)
• First Contact Resolution (FCR)
• Service Level Agreements (SLAs)
• Average Handle Time (AHT)
• Quality Assurance (QA)
• Workforce Management (WFM)
• Workforce Engagement Management (WEM)
• Continuous Improvement

CX Platforms & Technologies

• Genesys
• NICE CXone
• Five9
• Amazon Connect
• Talkdesk
• Salesforce
• Salesforce Service Cloud
• Zendesk
• ServiceNow
• Verint
• Calabrio
• Microsoft Dynamics
• CRM
• CCaaS
• AI
• Automation
• Omnichannel Customer Experience