Customer Experience Coordinator (Relief) - Seattle, WA

About VEG

In 2014, VEG was founded with a mission to improve the emergency experience for people and their pets. This includes expanding to multiple hospitals across the country, offering 24/7 care, and creating a supportive work environment for all employees.

The Job

As a Customer Experience Coordinator, your primary role is to ensure that every customer's experience is positive and memorable. You will greet customers warmly, manage communications effectively, and provide compassionate support throughout their visit.

What You'll Do

• Greet every customer with warmth and urgency, whether in person, over the phone, or online
• Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
• Deliver personalized, memorable experiences—always finding ways to say "yes" to customer needs
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
• Keep technicians and doctors updated on customer needs for a seamless care experience
• Provide confidential, compassionate guidance on financial options and end-of-life decisions
• Process payments accurately while protecting personal and financial information
• Follow up with customers after visits to check on their pet's care and strengthen relationships
• Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital

Who You Are

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

How We Invest in You

• Competitive compensation: pay range is $19-$29/hour and based on experience
• Flexible work schedules to support your life outside of work
• A generous employee referral program, so our awesome people can bring in more awesome people
• The little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you're hungry

DEI

We are committed to creating an environment that reflects the diverse communities we serve—where different perspectives are welcomed and celebrated. We strive to provide equitable opportunities for growth, promote inclusive decision-making, and ensure that everyone's perspective is considered.