Customer Experience Coach

About the Role

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. This role is ideal for people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments. No specialized industry experience required; full paid training is provided.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Requirements

• 2+ years of full-time professional experience in any industry
• Strong verbal and written communication skills
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to feedback
• Authorized to work in the United States
• Ability to pass a background check and drug screening

Skills

Nice-to-have qualifications include experience in customer service, hospitality, retail, education, or caregiving roles; interest in personal development, coaching, or wellness; and comfort working closely with individuals in a service-focused environment.

Pay

Compensation: $23-$30 per hour plus quarterly performance‑based bonuses.

Benefits

• 90% employer‑paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after the first year) plus 10 paid holidays
• Paid training and professional certification
• Supportive, growth‑focused work environment
• Advancement opportunities

Schedule

Full‑time, on‑site position.