Customer Experience Banker - Westland, OH

About the role

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Branch colleagues have the opportunity to share ideas and voice opinions that directly impact customers, the bank, and the community.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand and educate customers on consumer deposit products.
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new‑customer follow‑up program, outbound calling, and sourcing referrals from customers and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhere to all operational, security, risk, and regulatory policies and procedures.
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation.
• Other duties as assigned.

Qualifications

Basic:

• High School Diploma or GED.
• Minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role, **or** a Bachelor’s Degree.

Preferred:

• 1 year or more in customer service in banking, financial services, or goal‑driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Exempt status: Not exempt (eligible for overtime pay). Workplace type: Office, with potential flexible work arrangements as determined by the hiring team.

Huntington will not sponsor applicants for immigration benefits; candidates must be authorized to work in the United States on a full‑time basis.