Customer Experience Banker - West Carrollton, OH

About the role

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker Non NMLS, you serve as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and needs, and recommending appropriate banking products and services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Educate customers on consumer deposit products and services.
• Proactively identify opportunities to grow customer relationships through sales processes, follow-up programs, outbound calling, and referrals.
• Educate and refer customers to other bank areas to deepen relationships and build partnerships.
• Adhere to all operational, security, risk, and regulatory policies and procedures.
• Demonstrate proficiency in sales, customer service, relationship management, banking, communication, and presentation.
• Perform customer transactions accurately and efficiently, balancing daily.
• Handle other duties as assigned.

Requirements

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role; or a Bachelor's Degree.

Preferred Qualifications

• 1 year or more in customer service in banking, financial services, or goal-driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking.

Schedule

This is a non-exempt role eligible for overtime pay. Specific work arrangements, including flexible or hybrid options, will be provided by the hiring team for eligible positions outside the branch network.

Applicants must be currently authorized to work in the United States on a full-time basis. Huntington will not sponsor applicants for immigration benefits.