Customer Experience Banker - Tower Blvd Branch Lorain, OH

About the role

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker Non NMLS, you serve as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and needs, and recommending appropriate banking products and services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Educate customers on consumer deposit products and banking services.
• Proactively identify opportunities to grow customer relationships through sales processes, follow-up programs, outbound calling, and referrals.
• Refer customers to other bank areas to deepen relationships and build partnerships.
• Adhere to all operational, security, risk, and regulatory policies and procedures.
• Demonstrate proficiency in sales, customer service, relationship management, banking, communication, and presentation.
• Perform customer transactions accurately and efficiently, and balance daily.
• Other duties as assigned.

Requirements

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role; or a Bachelor's Degree.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking.

Preferred Qualifications

• 1 year or more in customer service in banking, financial services, or goal-driven retail sales.

Workplace Type

This is an office-based role. Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in-office and remote work. Specific arrangements will be provided by the hiring team.

This position is eligible for overtime pay.

Huntington will not sponsor applicants for immigration benefits, including work authorization for F-1 students, H-1B professionals, or other visa statuses. Applicants must be currently authorized to work in the United States on a full-time basis.