Customer Experience Banker - Ashland East Branch Ashland, OH

About the Role

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker Non NMLS, you serve as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and recommending appropriate banking products and services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Educate customers on consumer deposit products and services.
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and sourcing referrals.
• Educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships.
• Adhere to all operational, security, risk, and regulatory policies and procedures.
• Demonstrate proficiency in sales, customer service, relationship management, banking, communication, and presentation.
• Perform customer transactions accurately and efficiently, balancing daily.
• Other duties as assigned.

Requirements

• High School Diploma or GED and a minimum of 1 year of customer service experience or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor’s Degree.

Preferred Qualifications

• 1 year or more of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking.

Schedule

This is a non-exempt position eligible for overtime pay.

Workplace Type

This is an office-based role. Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in-office and remote work. Specific arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for immigration benefits. Applicants must be currently authorized to work in the United States on a full-time basis.