Customer Experience Banker - Springfield Fremont

About the Role

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker Non NMLS, you serve as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and recommending appropriate banking products and services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Educate customers on consumer deposit products and banking services.
• Proactively identify opportunities to grow customer relationships through sales processes, follow-up programs, outbound calling, and referrals.
• Refer customers to other bank areas to deepen relationships and build partnerships.
• Adhere to all operational, security, risk, and regulatory policies and procedures.
• Demonstrate proficiency in sales, customer service, relationship management, banking, communication, and presentation.
• Perform accurate and efficient customer transactions and balance daily.
• Other duties as assigned.

Requirements

• High School Diploma or GED and a minimum of 1 year of customer service experience or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.

Preferred Qualifications

• 1+ years of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking.

Schedule

This is a non-exempt position eligible for overtime pay.

Workplace Type

This is an office-based role. Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in-office and remote work. Specific arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for immigration benefits, including work authorization for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, or other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.