Customer Experience Banker - Chardon, OH (32-35 hrs/wk - Full Benefits Eligibility)

About the role

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues
• Being proficient in understanding and educating customers on consumer deposit products
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership
• Adhering to all operational, security, risk and regulatory policies and procedures
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation
• Other duties as assigned

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role OR a Bachelor's Degree
• Preferred: 1 year or more in customer service in banking, financial services, or goal-driven retail sales
• Preferred: Cash handling skills
• Preferred: Comfort with technology such as mobile services and online banking services

Schedule

32–35 hours per week. Ability to work additional hours when available, with future opportunity to move into a full-time role. This is a non-exempt position (eligible for overtime pay). Full-time benefits eligibility applies upon transition to full-time status.

Workplace

Office-based position. Certain positions outside the branch network may be eligible for a flexible work arrangement combining in-office and work-from-home days. Specific work arrangements will be provided by the hiring team.