Customer Experience Attendant

About the Role

The Customer Experience Attendant is responsible for providing quality customer service, maintaining store cleanliness, and ensuring a safe shopping environment. This role involves greeting customers, retrieving shopping carts, assisting with bagging and loading groceries, and performing general cleaning duties throughout the store and surrounding grounds.

Responsibilities

• Greet customers in a cheerful manner as they enter the store and thank them as they leave
• Answer customer questions and provide assistance as required to ensure quality customer service
• Retrieve all shopping carts on the premises safely and efficiently; ensure carts are not left in parking areas and are taken from cart corral to front porch for customer use
• Empty carts of debris and take defective carts out of service
• Help customers by loading their groceries into vehicles
• Keep parking lot, store vestibule, and front-end clean and free of debris; maintain trash and recycling receptacles on porch, empty and replace bags as necessary
• Remain alert to safety issues; pay particular attention to entrance and exit areas to ensure they are not blocked and are free from slip and fall hazards
• Assist cashiers by bagging groceries as required; promptly respond to intercom pages
• Sweep, wash, mop, and perform general clean-up work; clean restrooms and break rooms, replenish supplies, dispose of waste, and keep building and surrounding grounds in orderly condition
• Operate (if over 18 years of age and properly trained—training provided) various motor driven equipment used for cleaning; maintain cleaning equipment in good repair
• Help keep the sales floor free of slip and trip hazards; may also clear sidewalks and porch of snow and ice
• Dispose of trash and other debris in back room, break room, front-end, and parking lot
• Notify store management when repairs or maintenance is needed or when unsafe conditions are observed which require more than his/her attention; inform store management when there is need for more supplies
• Ensure smooth function of department and store by cooperating with co-workers and supervisors; continuously improve job performance
• May complete other duties of staff as required by management

Qualifications

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

• Completed or working towards a high school diploma or general education degree (GED)
• No prior experience required