Customer Experience Associate
Birge & Held · Fort Collins, CO · 1 wk ago
Customer ServiceFull-time
Key Responsibilities
- Relationship Building with Prospects
- Understanding Prospect and Resident Needs
- Resident Resolution
- Data Management
- Collaboration with Central Property Operations
Education, Experience, And Skills
- Demonstrated passion for customer service
- Strong interpersonal skills with a customer-focused mindset
- Strong verbal and written communication skills
- One (1) year or more years in a customer service, sales, or customer facing role
- A proactive, solutions-driven mindset to address concerns and effectively implement next steps
- Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools
- Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community
- A desire for professional development and continued learning
- Ability to manage one’s time
- Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands
What We Offer
- Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year
- Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year
- Prioritize your well-being with a robust wellness program
- Enjoy exclusive employee discounts at Birge & Held properties
- Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program