Customer Experience Associate Agent

About the role

Lensrentals was founded in 2006 by a native Memphian and gear collector to share his knowledge and passion for all things photography. A one-man operation in a spare bedroom grew to become the largest online photo and videography rental house in the United States. As a local company with reach across the nation, we strive to have a company culture that encourages empathy and embodies the personality of each team member.

An Associate Customer Experience Agent is entrusted with cultivating our theme within Customer Experience—Wondrous Hospitality through Deep-Rooted Trust. This communication-based role relies on friendly and supportive connection with customers via email, phone, and live chat to welcome clients and guide them through the Lensrentals experience. Agents thrive as people connectors and creative problem solvers.

Agents operate in a hybrid model, combining in-office and remote work, and represent Lensrentals while directly caring for our customers. The role uses communication tools (phone, email, live chat) and internal systems for task management to support the Customer Experience.

Responsibilities

• Accurately modify orders and comprehend order and shipment-related data
• Promptly address incoming inquiries and ensure they are prioritized efficiently
• Provide a seamless customer experience at every stage of the Lensrentals process
• Create a positive first impression of Lensrentals, specifically within Customer Experience
• Work within flexible and agile focus areas to deliver a unified client experience
• Perform repetitive tasks without losing focus while maintaining attention to detail

Requirements

• Strong verbal communication skills and digital communication presence
• Desire to grow and learn from failure
• Able to learn digital internal systems
• Ready to contribute to a tight-knit team with high standards for excellence
• Able to work under pressure and/or deadlines
• Attention to detail
• Able to perform repetitive tasks without losing focus
• Punctuality

Benefits

• Starting pay: $20/hour
• Health, Dental, and Vision insurance
• Paid Vacation and Sick Leave
• 401(k) with company matching
• Casual work environment
• Monday – Friday schedule with paid lunch breaks

Schedule

Daily hours: Shift dependent (hybrid in-office and remote work)