Customer Experience Agent

What You'll Do

• Provide exceptional customer service by phone and email.
• Aid customers with Unlimited Wash Club memberships, billing questions, account updates, and wash-related concerns.
• Resolve customer issues professionally and efficiently.
• Help retain Unlimited Wash Club members by identifying solutions before customers choose to cancel.
• Educate customers on membership options, benefits, and promotions.
• Respond to customer inquiries through our shared customer service email inbox.
• Document customer interactions accurately and follow up when needed.
• Work collaboratively with site managers and other departments to resolve customer concerns.
• Continue developing product knowledge and stay current on company policies, promotions, and operations.
• Complete all required training and participate in ongoing professional development.

Qualifications

• Excellent verbal and written communication skills.
• Fluency in both Spanish and English is helpful but not required.
• Passion for providing exceptional customer service.
• Strong problem-solving and conflict-resolution abilities.
• Ability to remain calm, positive, and professional in challenging situations.
• Comfortable using computers, email, and multiple software systems.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Team-oriented with a positive attitude.
• Previous call center or customer service experience preferred but not required.
• Proficiency with Microsoft Office and general computer applications.
• Ability to type accurately while speaking with customers.
• Must be available on weekends.