Customer Experience Agent

Red Cap is currently seeking a Customer Experience Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our agents schedule service appointments and update customer's accounts. About Us At Red Cap Plumbing, Air & Electric, we pride ourselves on being at the forefront of customer service and technical expertise in the plumbing industry. Our commitment to excellence and innovation drives us to seek dynamic professionals who are passionate about delivering top-tier service and solutions. What's In It For Me? Market Value CompensationRobust PTO PlanHealth, Vision and Dental plans for you and your family to choose from401K Retirement Plan with company match up to 30%Life Insurance, Short-Term and Long-Term DisabilitySpecial Program Options FSA, EPA, Legal Services, and Identity TheftContinuous Training for your Professional DevelopmentWorking in a dynamic, collaborative, and fun environmentCoached and supported career growth What Will I Do? Manage ingoing/outgoing lead flow across different platformsMaking/handling high volume of outbound callsRespond to e-mail inquiriesProduct knowledge learning Receive and record completed work orders from field techniciansExpedite unresolved customer grievances to designated departments for further investigationMaintain accurate customer information and scheduled appointment detailsActively promote and sell new or additional services or products when applicableProven ability to identify opportunities and close business Other duties as assigned Do I Have What It Takes? High School Diploma or GED preferred1-year customer service experienceProven ability to identify opportunities and close businessBasic computer proficiency, particularly with Microsoft applicationsExperience with Service Titan is a plusMust be fluent in reading, writing and speaking English and must be able to sit for long periods of timeMust be able to work evenings and weekends when needed Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally. #RedCapLI