Customer Experience Analyst I

Company: DataMap

Client Work: www.datamap.ai/client-experience

Why Join DataMap?

DataMap implements cutting-edge financial and operations software for large clients like Google. We specialize in business process optimization and digital transformation. We offer a dynamic, high-energy environment with startup potential.

Role Overview

We hire both entry-level and experienced candidates for this role. Entry-level positions are ideal for recent graduates or early-career professionals, while experienced roles are suitable for those with 2+ years of relevant experience.

Key Responsibilities

• Entry-Level Candidates:
• Learn to analyze business processes and document project requirements.
• Assist in system configurations, testing, and optimization.
• Work with project managers, developers, and customers.
• Gain experience in data analysis, reporting, and workflow automation.
• Stay updated with enterprise technology trends.
• Participate in user training and provide support.
• Experienced Professionals:
• Lead business process analysis sessions.
• Configure and optimize enterprise financial and supply chain platforms.
• Provide technical guidance on best practices.
• Support system integrations and collaborate with development teams.
• Analyze, test, and optimize system configurations.
• Guide junior analysts.

Qualifications

• Entry-Level Candidates:
• Bachelor’s degree preferred in Information Systems, Business, Finance, Supply Chain, Communications, or related fields.
• Strong problem-solving and analytical skills.
• Excellent communication and documentation skills.
• Interest in ERP, procurement, supply chain, and financial systems.
• Ability to learn and adapt quickly.
• Experience with data analysis, process optimization, or business operations is a plus.
• Experienced Professionals:
• Hands-on configuration experience with business financial, ERP, procurement, or supply chain systems.
• Experience with enterprise system implementations, customizations, or integrations.
• Familiarity with procurement, sourcing, finance, or accounting.
• Understanding of agile/scrum/Kanban methodologies.
• Strong technical and functional consulting experience with at least one major enterprise system.

Benefits & Perks

• Competitive salary and performance-based bonuses.
• Unlimited vacation and flexible work environment.
• Free catered lunch.
• 401(k) with employer match.
• Health insurance with generous employer contribution.
• Mentorship and career development opportunities.

Why Apply?

Fast-track your career in enterprise technology consulting. Gain hands-on experience with industry-leading financial and supply chain systems. Be part of a company that values innovation, collaboration, and professional growth.

Apply Today!

Even if you don’t meet every requirement, we encourage candidates who are eager to learn and grow.