Customer Experience Agent, 2026 New Grad

Role

The Customer Experience team is responsible for driving great user experience through order management, thoughtful problem-solving, and continuous improvement. In this role, you’ll get hands-on exposure to real user needs and learn how a fast-growing company operates day to day.

Responsibilities

• Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
• Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
• Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

Requirements

• Flexible to work from home or from one of our global office hubs
• Must live within commuting distance of our Phoenix, AZ hub

Qualifications

• A bachelor’s degree (Graduating in Dec 2025 or by Summer 2026) in any field or equivalent practical experience
• Strong communication skills, you can explain things clearly and compassionately
• A customer-first attitude and a desire to solve problems with ownership
• Able to multitask and learn new systems quickly
• A team player mindset with a drive to improve processes
• Internship or part-time experience in customer service, retail, hospitality, or support is preferred
• Exposure to support tools (e.g., Zendesk, Intercom) is a plus
• Weekend availability required

Skills

• Excited to jump-start your career in a fast-paced environment
• Eager to take on new challenges, learn new skills, and pitch in wherever needed as part of building a great company
• Bring a strong customer-first mindset and a passion for finding the best possible outcome

Benefits

• Generous Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care Benefits
• Monthly allowance to dogfood the app
• All Whatnauts are expected to develop a deep understanding of our product
• Parental Leave