Customer Experience Advisor

Level: Frontline | Hourly Department: Site Operations THE ROLE At El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty. What You'll Own Set the tone from the start - Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything. Drive membership growth - Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows. Turn service into sales - Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it. Handle the hard moments - Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed. Keep the site sharp - Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area. Capture what matters - Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively. Qualifications WHAT YOU BRING Reliable attendance and professional image — you show up on time, polished, and readyCharismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing momentsProven ability to build rapport quickly and influence without being pushyGoal-oriented and results-driven — you know your numbers and you care about hitting themStrong empathy paired with sales drive — you read the customer and adjust accordinglyConfident handling complaints and concerns on the spot — you resolve, you don't deflectComfortable with POS systems and site technologyAvailable for evenings, weekends, and holidays; comfortable working outdoors in all conditionsPrior sales, retail, or hospitality experience is a plusBilingual (English/Spanish) — strong plus in South Florida markets How You Show Up — Ecw Competencies Customer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment.Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately.Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards. Why El Car Wash Fast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off. What You'll Get Full comprehensive benefits (Health, Vision, Dental)401(k) with 4% match — yes, free moneyPaid time offParental leave (maternity & paternity)Tuition reimbursementPet insuranceMental health daysOn-the-job training and real career growthFREE car washes