Customer Experience Admin

One Goal, One Passion – Growth is Everything at Window Nation. Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, love what you do, and grow with us—professionally and personally. We know that we all grow together at Window Nation, and we are proud of that.

Core Role Responsibilities

• Handle post‑installation customer communications, triaging inbound phone calls, chat, and emails to drive a one‑call resolution environment.
• Review and act on email correspondence promptly, ensuring all customer communications are addressed swiftly to assist both the customer and the company, leading to faster resolutions and elevated customer satisfaction.
• Liaise between Window Nation’s post‑installation customers and support teams.
• Enter data and upload documents accurately into systems related to customer interactions to ensure all details are documented for resolving customer needs.
• Operate with empathy and courtesy toward consumers and colleagues in all interactions to serve organizational goals and provide an outstanding customer experience.

Basic Qualifications

• High school diploma, GED, or equivalent required.
• 1+ years of customer service experience, including call centers, customer care, or help desks.

Preferred Qualifications

• Experience working with a CRM system or other customer‑tracking software.
• Experience with Microsoft Suite products.
• Ability to organize multiple activities with minimal supervision.
• Demonstrated success in a deadline‑driven environment.
• Customer‑centric mindset with strong attention to detail.
• Ability to communicate with customers with a high level of empathy and understanding, including de‑escalation when needed.

Culture & Inclusion

Window Nation cultivates a culture of inclusion that respects employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

Visa Sponsorship

Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

Equal Opportunity & AI in Hiring

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, veteran status, or any other characteristic protected by law. We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment; final hiring decisions are made by humans. For more information about data processing, please contact us.