Customer Experience Account Specialist

About the role

InterChange Group, Inc., founded in 1993 as The Warehouse Company, is a regional Third Party Logistics (3PL) provider and developer based in Harrisonburg, VA. With a building portfolio of nearly 2.0 million SF, over 500 acres of prime industrial/commercial land and a staff of highly experienced warehousemen, InterChange is positioned to meet the supply chain and distribution needs of any company. We offer competitive starting wages as well as a comprehensive benefits package.

Responsibilities

• Regularly communicate with and respond to customer calls and emails.
• Assist drivers with directions to facility as necessary.
• Receive material into Warehouse Management System (WMS).
• Generate and process orders in the WMS.
• Verifying inventory on-hand is sufficient to fulfill orders and notify customers of shortages.
• Ensure proper rotation of inventory and that the product sent to customers has adequate dates.
• Prioritize, print, distribute, and collect paperwork for the dock to receive or load-out trucks.
• Reassign inventory as requested by warehouseman.
• Review Bill of Ladings (BOLs) for accuracy and print as requested by warehouseman.
• Scan completed paperwork to customer as required.
• Serve as the point of contact for drivers arriving at facility by issuing drivers paperwork, confirming drivers paperwork and shipment number and confirming appointment time.
• Record and review receipt and shipment/load details in WMS system to ensure accuracy and close out transactions as loads are complete.
• Process and send electronic data interchange (EDI) communication as necessary to customer.
• Organize and file completed paperwork.
• Assist with reconciling inventory and correcting discrepancies.
• Assist operations with researching missing pallets.
• Import/export files to/from Excel to alleviate data entry and for analysis.
• Confirm transaction charges are accurate for the billing process.
• Assisting Supervisor or Manager with mid-month and month-end billing reconciliation and invoicing.

Requirements

• A minimum of two years’ experience working with an enterprise-level software package.
• A minimum of three years’ experience with Microsoft Office (Word, Excel, Outlook).
• Experience with electronic data interchange (EDI) a plus (not required).
• Experience working in a team environment and/or managing team members.

Qualifications

• Education – High school diploma or GED equivalent.
• Organizational – Ability to administer, organize, and file paperwork.
• Communicative – Ability to communicate via email and the telephone effectively and efficiently.
• Computer Literacy – Ability to operate a computer and willingness to learn and utilize InterChange’s warehouse management system software.
• Multi-Tasking Capability – Ability to handle more than one task at a time.
• Pre-employment background check, drug test, and physical are required.

Benefits

• Health, Dental and Vision
• 401K Plan with up to 4% Match
• Wellness Reimbursement
• Life Insurance
• Paid Time Off

Pay

Compensation: $19.00 to $23.00 / hour (DOE)

Schedule

Work Hours & Shifts Available: Day Shift - 5:00 am - 5:00 pm *** Rotating Shift, Work Every other Weekend ***; Night Shift - 5:00 pm - 5:00 am *** Rotating Shift, Work Every other Weekend ***; Night Shift - Monday to Friday - 5:00 pm to 2:00 am