Customer Excellence Rep - Hybrid (Temp to Perm) - Bilingual - Spanish Preferred

Job Summary:

We are hiring Customer Experience Representatives to join our Customer Experience Team. This role is based in St Petersburg, FL and reports to the Manager, Customer Experience.

About the Role

This position provides customer service to a diverse group of assigned beauty professionals, salons, and individual stylists, utilizing the portfolio of L'Oreal Professional Product brands and partner brands represented by SalonCentric. The role involves working with the latest technology to deliver state-of-the-art customer experiences.

Responsibilities

• Responsible for direct interaction with customers to support them with order taking and resolution, case creation, and information within established standard operating procedures and guidelines for our customer experience policy.
• Use strong customer service ability to provide value-added services in a timely and accurate manner to create moments that matter for our customers.

Requirements

• Fluent oral and written English, with Spanish skills preferred.
• Able to handle a high volume of calls, inquiries, and difficult issues with tact and professionalism.
• Outstanding telephone and interpersonal skills, including the ability to communicate with empathy.
• Exemplary oral and written communication skills, with good judgment and the ability to make independent decisions within department protocols.
• Must be able to handle multiple tasks simultaneously with a high attention to detail.
• Demonstrates enthusiasm and interest for all assigned tasks.
• Mosaic, Salesforce, SAP, AWS experience preferred.
• Call center experience preferred.
• High School diploma or equivalency.
• Excellent computer skills using Microsoft Office software and data entry experience required.
• Ability to work overtime when required.

Qualifications

• High School diploma or equivalency.
• Excellent computer skills using Microsoft Office software and data entry experience required.
• Ability to work overtime when required.

Benefits

• Competitive compensation packages.
• Fantastic growth potential.
• Medical, dental, and vision coverage.
• Short-term and long-term disability.
• Maternity and paternity leave.
• 401(k) with company match.
• Generous employee discounts.
• Employee assistance programs.
• Paid holidays, vacation, personal time, and summer Fridays!
• Hybrid work schedule with both in-person and remote work.