Customer Excellence Analyst

About the role

The Customer Excellence Analyst plays a key role in supporting the Retail Pre-Sale Customer Excellence functions. This position serves as the strategic lead for customer bids, supports product costing processes, and manages key customer-facing operations across retail markets. The role is highly cross-functional, working closely with Sales, Finance, Supply Chain, and Marketing to ensure seamless customer execution and best-in-class service. Our company will be relocating to a new corporate headquarters in Madison, NJ in Q1 of 2027. Candidates should be comfortable with this upcoming change in location.

Responsibilities

• Strategic Lead on Bids: Owns, organizes, and delivers the end-to-end bids process for assigned retail customers; partners with Sales, Finance, Supply Chain, and Category teams to gather data, analyze requirements, and prepare complete, competitive bid submissions; ensures all bid timelines, documentation, pricing components, and internal approvals are completed accurately and on schedule; tracks bid outcomes and provides insights for continuous improvement.
• Costing Assistant: Supports costing exercises for new and existing SKUs, customer-specific programs, and innovation initiatives; collaborates with Costing Team and Sales teams for cost builds and pricing scenarios; reviews product cost models for accuracy and completeness prior to internal alignment; assists in monitoring cost changes and communicates updates to key stakeholders.
• Manage Foreign to Foreign (F2F) Business: Acts as primary Customer Excellence representative in F2F business; oversees F2F customer item setup, maintenance, and updates within internal systems; coordinates new product introductions, transitions, and discontinuations; supports daily business needs including order flow, issue resolution, deductions research, and service-level monitoring; builds strong customer relationships and ensures high service quality and responsiveness; prepares all necessary documentation to ensure the customer can successfully clear cargo at the foreign port.

Qualifications

• Strong analytical and problem-solving skills
• Effective communication and cross-functional collaboration
• High attention to detail and ability to manage multiple deadlines
• Proficiency in Excel and data-driven reporting
• Customer-centric mindset with a focus on service excellence
• Ability to work autonomously and drive processes to completion

Pay

Salary range: $65,000 - $80,000 plus bonus.

Benefits

• Comprehensive medical, dental, and vision coverage; company-paid life, accident, short and long-term disability insurance, and flexible spending accounts.
• Competitive pay, annual bonus opportunity, 401(k) with company match and immediate vesting upon enrollment, and a robust employee referral program.
• Access to virtual learning and classroom-based development programs, and education assistance to help you advance your career.
• Generous paid time off, parental leave, and flexible work arrangements to help you thrive both personally and professionally.
• Employee recognition and engagement events, wellness initiatives, philanthropic opportunities, and DE&I programs.