Customer Engineer, Agent Builder - Spanish Speaking

About the role

This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking. In this role, you will:

• Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
• Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
• Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
• Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
• Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
• Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
• Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
• Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
• Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.

Requirements

Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).

Native or business-level fluency in both written and spoken English and Spanish is required.

Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end. Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.

Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.

Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them. Even better if you have:

• Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
• Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.

Qualifications

A Computer Science, Engineering, or Math degree, or equivalent technical experience.

Skills

Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.

Pay

$175K – $230K

Schedule

Full-time