Customer Engineer, Agent Builder

About the role

This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking. As a Customer Engineer, Agent Builder, you will be responsible for end-to-end execution of AI agent builds for strategic customers.

Responsibilities

• Own end-to-end execution of AI agent builds for enterprise customers, from initial scoping through launch and iteration.
• Write and maintain key agent-building artifacts (e.g., AOPs), and configure agent behavior to optimize quality, reliability, and business outcomes.
• Configure and validate guardrails to ensure safe, compliant, and predictable agent performance across real-world scenarios.
• Set up, test, and validate customer integrations (e.g., ticketing systems), including building tools and workflows needed for successful deployments.
• Interface with senior technical stakeholders at customers to define success criteria, gather requirements, and drive delivery against timelines.
• Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
• Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.

Requirements

• Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
• Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
• Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
• Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
• Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
• Even better if you have experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
• Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.

Qualifications

• A Computer Science, Engineering, or Math degree, or equivalent technical experience.
• Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.

Skills

• Technical proficiency in programming languages and APIs relevant to AI agent development.
• Experience with enterprise SaaS integration tools and platforms.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.

Benefits

• We proudly offer the following benefits for our full-time employees:

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retail Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office to keep you at your best