Customer Engagement Specialist

About the role

This role is a key part of keeping our dealerships running smoothly by serving as the first point of contact for incoming calls, messages, and customer inquiries.

Responsibilities

• Answer inbound calls for sales, service, and parts
• Route customers quickly and accurately to the right department
• Respond to inquiries via phone, text, and email
• Handle multiple conversations at once while staying organized and professional
• Document all interactions clearly in our CRM
• Support follow-up by logging notes and next steps for the team
• Aid with light administrative tasks related to customer communication

Requirements

• Strong communication skills, both written and verbal
• Organized and able to manage multiple tasks at once
• Comfortable using computers, CRM systems, and phone systems
• Reliable, consistent, and detail-oriented
• Professional and team-focused
• Dependable attendance and punctuality are required

Qualifications

• Customer service, BDC, or call center experience is a plus, but not required

Benefits

• Compensation: Hourly pay with monthly performance-based bonus opportunities
• Additional earnings are tied to consistent attendance and performance
• Full compensation details will be reviewed during the interview process

Pay

• Hourly pay

Schedule

• Monday, Wednesday, Friday: 11:30 AM - 8:00 PM
• Tuesday & Thursday: 9:30 AM - 6:00 PM
• One Saturday per month (9:00 AM - 6:00 PM); occasional second Saturday depending on calendar (e.g., five-Saturday months)
• Tuesday will serve as the scheduled weekday off when a Saturday is worked