Customer Engagement Representative (Remote, Contract)

Make a real difference in people’s home-buying journey—right from your own home. Neighborhoods.com & 55places.com is seeking a Customer Engagement Representative to provide exceptional customer support from home, via various support channels, for our brands. This hourly 1099 contract role involves resolving customer inquiries, creating and assigning leads, and upholding our customer service excellence. You’ll play a key part in helping customers find somewhere they will love to call home! Shifts for this position are scheduled within our current operating hours of 7 AM-7 PM US Central time, 7 days a week (including weekends). What You’ll Do Provide warm, responsive support across email, chat, and phoneBuild rapport with customers to understand their needs and guide them through the next step in their journeyUse scripts and tools to create a consistent, top-tier customer experienceAssign leads to the right partner agents or teamsTroubleshoot questions or concerns with clarity and careFlag issues to the Customer Engagement Operations Team as neededJump in on additional tasks to help keep things running smoothly The Role Hourly Pay: $16 USD/hourType: 1099 Independent ContractorDuration: 3-6 months, with the possibility of extensionSchedule: Up to 40 hours per weekShifts available between 7 AM – 7 PM US Central Time, 7 days a weekLocation: RemoteMust be authorized to work as a 1099 contractor in the U.S. What you bring: Ability to communicate clearly in spoken and written EnglishAbility to learn and adapt quickly 2+ years of customer support experience (email, phone, and/or chat)High School diploma or equivalent Technical Requirements: Reliable high-speed internet for system access, video and VoIP calls (minimum 100 Mbps recommended)Ability to maintain a stable connection for calls and meetingsAccess to a backup internet option (e.g., hotspot)A computer or laptop capable of running required systems (16 GB RAM recommended)A quality headset for voice callsWebcam for meetings/trainings Bonus points if you have: Experience using help desk software and remote support platformsGoogle Workspace familiarityExperience with high-volume call environmentsBasic real estate knowledgeB2B customer supportBilingual (Spanish preferred)Outbound call experienceSales experience What to expect from the interview process: Recorded Asynchronous Video Interview through CanvassMeet with a Customer Engagement Manager(s)Final interview with a Customer Engagement Senior Manager If you're passionate about providing meaningful customer experiences, love working with others, and thrive in a remote environment, we’d love to meet you. Apply today and help people discover their next chapter!