Customer Engagement Rep

Primary Responsibilities

• Intake customer inquiries for equipment rental, order status, and general questions.
• Develop and issue quotes for our products and services.
• Follow up on quotes, record in Pine’s database the outcome.
• Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood.
• Aid in branch sales and marketing efforts through outgoing phone calls and emails.
• Assist in scheduling delivery and pick-up of orders.
• Aid in locating equipment and shipping logistics.
• Help provide solutions when customers have issues.
• Enter repair orders when needed.
• Setup product replacement when needed.
• Maintain contract files and customer correspondence.
• Record & investigate customer inquiries.
• PO processing when necessary.
• Billing/Invoicing customers.
• Credit card processing when needed.

Core Competencies

• Excellent Communication Skills - Written, Verbal, Interpersonal, and Phone.
• Ability to think analytically, with focus on problem troubleshooting.
• A flexible and strong team player that can work in a fast-paced environment.
• Microsoft Office proficient.

Education/Experience

• High School Diploma/GED or Higher
• 2 years of Customer Service Experience, preferably in the environmental/safety or rental field

Environment

• This is a non-safety sensitive position.
• Employee will be in an office environment.
• Employee will bend, walk, stand and may sit for long periods of time.
• This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder).
• Must be able to lift up to 25 lbs assisted or unassisted.

Comprehensive Benefits Package

• 3 Weeks of Paid Time Off (PTO) to start
• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• 8 Paid Company Holidays
• Additional voluntary benefits and professional development opportunities