Customer Engagement Manager

I AM A BOT

Job Title: Account Manager/Post-Sales Specialist

About the role

Join Wispr Flow, a leading voice dictation platform, where you will be responsible for driving customer success and adoption. Our mission is to make interacting with technology as seamless as conversing with a trusted friend.

Responsibilities

• Run pilots and define success criteria to ensure successful outcomes
• Own onboarding and rollout processes to maximize customer value
• Drive product adoption by training and enabling customers
• Build and maintain strong customer relationships
• Map out teams, use cases, and value stories to support expansion efforts
• Conduct regular check-ins and quarterly business reviews (QBRs)

Requirements

• 2+ years of experience in account management, customer success, or post-sales roles in B2B SaaS
• Experience owning pilots, onboarding, or customer engagements for enterprise or strategic accounts
• Proven success in a fast-paced startup environment
• Deeply customer-obsessed and adaptable to various customer needs and dynamics
• Strong product fluency and ability to translate customer insights into actionable adoption plans
• Effective communication skills, both written and verbal, with a proven track record of building trust with customers
• Ability to work independently and within a team, handling ambiguity and ambiguity with grace
• Experience working with account executives on expansion, renewal, and procurement

Qualifications

• High-agency, humble, intellectually curious personality
• Obsessed with understanding user workflows and adapting strategies accordingly
• Excellent analytical and experimental mindset, capable of testing, measuring, and refining approaches
• Comfortable with ambiguity and excited about building the playbook from scratch

Benefits

• Growth potential within a rapidly expanding company
• Opportunities for career advancement and leadership roles
• Competitive compensation range: $160K - $240K
• Flexible work arrangements to accommodate personal and professional life
• Collaborative and inclusive workplace culture

Skills

• Customer relationship management
• Product knowledge and adoption planning
• Strategic thinking and execution
• Communication and presentation skills
• Project management and organizational abilities

Benefits

• Health insurance
• Retirement plans
• Employee discounts
• Professional development opportunities
• Flexible work schedule

Pay

• $160K - $240K

Schedule

• Full-time