Customer Engagement Manager

This is a relationship-driven, field-based role built for someone who genuinely enjoys getting out from behind a desk: visiting customers, building trust, and being the face of Ryder in their local market. The CEM's book of business will typically consist of smaller, less complex local accounts with power fleet opportunities of 1-5 units.

About the role

Base salary: $55,000/year, plus commission. Realistic first-year total take-home: approximately $60,000 (commission builds as you ramp up your book).

This role covers a roughly 60-mile radius outside the greater Indianapolis metro area (including Kokomo, Lafayette, and Terre Haute), though the majority of activity stays within metro Indianapolis itself. Travel is 100% local and daily—you're home every night, with no overnight travel required. Mileage is reimbursed. Choice of cell phone reimbursement or a company-provided phone.

Responsibilities

• Attain or exceed assigned sales quotas and profit targets
• Maintain regular and consistent in-person and virtual contact with customers to meet customer requirements
• Develop a sales penetration plan to expand Ryder's wallet share
• Segment account base by opportunity for growth, renewal (retention), and potential for risk of loss
• Present Ryder services and capabilities; develop relationships with all customer buying influencers
• Develop a complete understanding of customers' business, goals, and objectives
• Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate
• Serve as facilitator between customers and Ryder departments or Ryder vendors
• Ensure contracted services are delivered to customers; maintain appropriate customer contact and manage customer satisfaction
• Conduct regularly scheduled customer reviews and monitor VOC results by account
• Update CRM with relevant account-specific details and interactions
• Proactively anticipate problems through continuous dialogue with customers and Ryder staff
• Provide customers with information on new services, policy changes, and best practices for using leased trucks efficiently
• Perform other duties as assigned

Requirements

• Bachelor's degree in business, marketing, or transportation preferred, or equivalent experience
• Prior experience in customer service, account management, or sales is a plus, but candidates who are coachable and eager to grow are encouraged to apply even without direct sales experience
• 2 years or more experience providing service to customers
• 2 years or more experience selling to customers
• Local, daily travel required for customer meetings (approximately 20-30%)

Skills

• Sales skills
• Account management skills
• Negotiation skills
• Comfort learning contractual leasing and pricing (training provided)

Pay

Base salary: $55,000/year, with a maximum pay range of $80,000. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan