Customer Engagement Manager

Responsible for managing assigned accounts in the Business Unit, educating and developing customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing, and Fleet Management Services) using the Ryder Sales Process. The book of business typically includes smaller, less complex local accounts with 1-4 unit opportunities, smaller national accounts, and smaller coordinated accounts where the economic buyer is not on-site.

Responsibilities

• Attain or exceed assigned sales quotas and profit targets.
• Maintain regular and consistent in-person and virtual contact with customers to meet their requirements.
• Develop a sales penetration plan to expand Ryder’s wallet share.
• Segment account base by opportunity for growth, renewal (retention), and potential risk of loss.
• Present Ryder services and capabilities.
• Develop relationships with all customer buying influencers.
• Develop a complete understanding of customers’ business, goals, and objectives.
• Collaborate with DTS/SCS to develop upsell opportunities for additional services.
• Serve as a facilitator between customers and Ryder departments or vendors.
• Ensure contracted services are delivered to customers.
• Orchestrate the development of productive working relationships with customers.
• Maintain appropriate customer contact and manage customer satisfaction perception.
• Conduct regularly scheduled customer reviews.
• Monitor Voice of Customer (VOC) results by account.
• Develop knowledge of competitive alternatives and identify share-of-wallet opportunities.
• Contribute to effective transitions of accounts sold upstream in Ryder’s services portfolio.
• Update CRM with relevant account-specific details and interactions.
• Proactively anticipate problems through continuous dialogue with customers and Ryder staff.
• Supply customers with information regarding operational performance.
• Learn customers' business and operations.
• Provide customer education on new services, policy changes, and best practices for using leased trucks efficiently.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in business, marketing, or transportation, or equivalent experience.
• 2+ years of experience providing service to customers.
• 2+ years of experience selling to customers.
• Travel required, greater than 60%.

Skills

• Sales skills
• Account management skills
• Negotiation skills
• Contractual leasing knowledge
• Pricing knowledge

Pay

Salaried position with a pay range of $58,000.

Eligible for annual bonus, commission, and/or long-term incentive plan based on role and performance.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, and vision.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.