Customer Engagement Manager

Why AIS?

When you join AIS, you’re joining a mission-driven team that’s passionate about making a difference. You’ll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.

Core Knowledge & Skills

• Applies project management methodologies, tools, and best practices.
• Understands contract requirements, risk management, and client expectations.

Required For This Opportunity

• 2–5 years of experience in customer engagement, project coordination, program support, IT support or similar roles within the defense industry.
• Strong understanding of DoD environments and secure program operations.
• Excellent communication skills with the ability to interface professionally with government customers and internal teams.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft 365 platform tools (e.g., SharePoint, Teams, Power Platform).
• Ability to work on site/hybrid in Alexandria, VA.
• Active Top Secret Clearance with eligibility for SCI.

Nice to Have Skills

• Experience supporting classified programs or working in SCIF environments.
• Experience with business analytics and requirements gathering.
• The ability to build strong, trust-based relationships with customers.