Customer Engagement Advocate - August 24th

About the role

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence, Lantern delivers excellent care with significant cost savings to employers and their workforces.

Responsibilities

• Engage and educate new and existing members on our surgery offering, ensuring clear understanding of benefits
• Cook up and coordinate appointments and travel for members, including venue selection
• Aid in provider selection
• Follow up, resolve, and document issues with inquiries needing further investigation
• Work with highly sensitive information while maintaining Protected Health Information (PHI) compliance

Requirements

• High school diploma required; Bachelor's degree in healthcare administration, social services, public health, or related field preferred
• 1–3 years' experience in a customer service, service center, and/or sales enablement role
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills
• Ability to organize work activities to meet deadlines
• Bilingual (Spanish & English) preferred

Qualifications

• Experience in a customer service, service center, and/or sales enablement role
• Team player with strong communication and problem-solving skills
• Knowledge of healthcare industry and ability to handle sensitive information

Skills

• Excellent communication skills
• Strong organizational and problem-solving abilities
• Ability to work in a fast-paced, customer-focused environment

Benefits

• Parking Reimbursement - $150/month
• Onsite Paid Training
• Medical, Dental, and Vision Insurance
• Short and Long Term Disability
• Life Insurance
• 401(k) with company match
• Paid Time Off
• Paid Parental Leave
• Free onsite Gym membership

Pay

Starting at $20.00–$24.00/hour based on experience, + competitive monthly bonus program — top Care Advocates can earn up to an additional $1,200/month.

Schedule

Monday–Friday, no weekends
6-week onsite training program, Monday–Friday, 8:30 AM–5:30 PM (paid at your regular rate)
After training, you'll be assigned a 9-hour shift within a 7 AM–8 PM window
Occasional rotation covering a 1:00 PM–10:00 PM shift

Location

Dallas, TX | USA | Full-time Onsite

Application

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.