Customer Engagement Advocate (x20)

Location

Dallas, TX, USA – Full‑time onsite position.

Start Date

Monday, October 19th, 2026.

Compensation

Starting at $20.00–$24.00 per hour based on experience, plus a $1,500 sign‑on bonus. A competitive monthly bonus program allows top Care Advocates to earn up to an additional $1,200 per month.

Schedule

Monday–Friday, no weekends. Includes a 6‑week onsite training program (Monday–Friday, 8:30 AM–5:30 PM, paid at regular rate). After training, a 9‑hour shift is assigned within a 7 AM–8 PM window. This is a 100 % onsite position.

About the Role

A Customer Engagement Advocate (CEA) provides a concierge, white‑glove experience for members navigating the surgical process. Acting as the company’s face to members, the CEA builds high‑quality relationships, educates members, and sells the value of the service. The role requires operating in a fast‑paced environment with a focus on customer excellence and making a positive impact on members and their families.

What a Day In The Life Looks Like

• Provide phone‑based support to members in a fast‑paced service center environment.
• Deliver white‑glove service by creating a concierge‑style experience for each member.
• Educate members on the surgical process, available incentives, and program benefits.
• Assist with provider selection and coordinate with physician offices to streamline care.
• Answer questions with clarity and compassion, ensuring members feel valued and supported.
• Proactively engage new members while maintaining strong relationships with existing ones.
• Consistently go the extra mile to help members navigate the complexities of surgery.

Requirements

• High school diploma required; Bachelor’s degree in healthcare administration, social services, public health, or related field preferred.
• 1–3 years’ experience in a customer service, service center, and/or sales enablement role.
• Ability to work effectively in a team environment.
• Strong written and verbal communication skills.
• Strong critical thinking and problem‑solving skills.
• Ability to organize work activities to meet deadlines.
• Bilingual (Spanish & English) preferred.

Benefits

• $1,500 sign‑on bonus.
• Parking reimbursement – $150 per month.
• Onsite paid training.
• Medical, dental, and vision insurance.
• Short‑ and long‑term disability coverage.
• Life insurance.
• 401(k) with company match.
• Paid time off.
• Paid parental leave.
• Free onsite gym membership.