Customer Engagement Advisor

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity – is treated with respect and given an equal chance to thrive.

About the role

Successful candidate will be located in Washington DC, Richmond, or Virginia Beach. Join our team as a Commercial Field Specialist. Are you a relationship-driven professional who thrives on helping customers succeed? We’re looking for a proactive, results-oriented Commercial Field Specialist to serve as a trusted advisor to our clients while driving program participation, energy savings, and long-term customer satisfaction.

In this role, you'll build and strengthen relationships across local, regional, and national markets, act as the primary point of contact for customers and contractors, and collaborate with internal teams to deliver exceptional service and program results. If you're energized by solving problems, developing strategic partnerships, and making a measurable impact, we'd love to hear from you.

Responsibilities

• Build, maintain, and grow relationships with customers, contractors, and stakeholders within your assigned territory.
• Manage existing accounts while identifying opportunities to develop new business and increase program participation.
• Serve as the local, on-site representative for the program and company, educating customers and overcoming barriers to participation.
• Prepare and present proposals that align with customer needs and program objectives.
• Track and document customer interactions, project updates, and program activities in accordance with company and program requirements.
• Verify product installations and ensure all required documentation is accurate and complete.
• Collaborate with engineering and programming teams to understand current and future technical requirements and program updates.
• Troubleshoot technical issues, identify solutions, and recommend improvements based on customer and program needs.
• Travel throughout an assigned territory to support customers and program goals.

Requirements

• Proven ability to manage and grow customer relationships while delivering exceptional service.
• Strong communication and presentation skills with the confidence to engage a variety of stakeholders.
• Ability to navigate complex accounts and develop creative solutions to customer challenges.
• Experience documenting customer interactions and managing projects within established processes.
• Technical aptitude with the ability to learn and explain program requirements and product specifications.
• Self-motivated, organized, and comfortable working independently in a field-based environment.

Qualifications

• 4-6 years of relevant industry experience in account management, customer engagement, energy efficiency, utility programs, technical sales, or a related field.
• Bachelor's degree preferred.
• Commercial energy industry experience is a strong plus but not required. We welcome candidates with transferable account management, technical, or customer-facing experience from related industries.

Benefits

• Medical, Dental, and Vision Insurance.
• Company-paid health care concierge service to help navigate our health plan.
• 401(k) with company match.
• Paid vacation, sick, personal, and parental leave time.
• Paid Volunteer Time.
• Employee Recognition Program – convert your recognition points into gift cards.
• Employee Assistance Program – offers benefits to help you manage daily responsibilities.
• Access to on-demand training courses to advance further in your career.

Pay

$57,000 - $68,000 based on experience.

This is a safety-sensitive position and may include field work (such as work in industrial/commercial locations and customer homes), warehouse work, or requires driving on behalf of the company. Individuals provided a conditional offer of employment for this position must successfully pass a post-offer, pre-employment drug test and consent to the company obtaining a motor vehicle report evidencing a satisfactory driving record. Applicants for driving positions must hold a valid driver's license, and individuals must maintain a clean driving record as an ongoing requirement for continued employment. If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.