Customer Enablement Trainer

About the role

You’ll play a critical role in activating customers and accelerating time-to-value. You’ll design and deliver impactful training experiences that translate Latent’s AI-powered platform into intuitive, real-world clinical and operational workflows. You’ll work directly with clinicians, pharmacists, operational leaders, and IT teams — helping them confidently adopt Latent and drive measurable outcomes.

This role sits at the intersection of product, implementation, and customer success, partnering closely with Implementation, Account Management, Sales/Partnerships, Product, and Clinical teams.

What You’ll Do

• Lead live virtual and onsite training sessions across clinical and operational user groups
• Deliver role-based enablement that drives proficiency and reinforces best practices
• Facilitate hands-on product walkthroughs, Q&A sessions, and office hours
• Own go-live training execution to ensure customer readiness and successful launches
• Create engaging training materials including decks, quick-start guides, videos, e-learning modules, and workflow job aids
• Customize training based on clinical workflows, customer use cases, and user roles
• Publish training content to keep it aligned with product releases
• Serve as a product expert across Latent’s features, workflows, and applied use cases
• Absess customer training needs and recommend the right mix of live and asynchronous learning
• Collect feedback and iterate on training programs to continuously improve quality and impact
• Support adoption goals by reinforcing key behaviors and success metrics post-implementation
• Partner with Implementation and Account Management to align training with customer goals
• Share frontline insights to inform product improvements and enablement strategy
• Collaborate with Clinical and Technical teams to ensure training is accurate, compliant, and healthcare-grade

What You Bring

• Experience 3–6+ years in customer enablement, training, or education within SaaS, healthcare technology, digital health, or clinical operations
• Experience training clinicians or healthcare operational users strongly preferred
• Background in implementation, customer success, or clinical education is a plus
• Exceptional facilitator who can engage audiences with clarity, confidence, and empathy
• Strong instructional design and curriculum development capabilities
• Ability to simplify complex AI-driven workflows into intuitive experiences
• Excellent communication and storytelling skills
• Comfortable operating in a fast-paced startup environment
• Mindset: Deeply customer-centric with a passion for helping others succeed, ownership-driven with a bias toward action, thrive in ambiguity and adapt quickly, motivated by improving healthcare at scale