Customer Enablement Specialist

About the role

We’re a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. Our focus is on our category-leading AI and data SaaS products with triple-digit growth rates.

Responsibilities

• Training Delivery & Customer Experience - Deliver live training sessions across 5 product lines for new and existing customers with consistency, ensuring learners achieve both competence and confidence as new users of our platforms. Training is held virtually, via webinar, and/or in-person as needed.
• Partner directly with clients to schedule and coordinate training engagements, acting as their primary point of contact from kickoff through completion.
• Build long-term relationships with client stakeholders beyond a single session, checking in proactively to ensure continued platform adoption and surface new training needs as their use of the software matures.
• Take initiative to solve problems that impede a smooth customer experience - communicate cross-functionally and take action to resolve issues without being asked.
• Content Development & Innovation - Design, build, and iterate on interactive, bite-sized training collateral (such as e-learning, on-demand video, and step-by-step job aids) that cater to different learning styles.
• Create and iterate on current documentation and update it as new product features are released.
• Leverage AI tools and automation to streamline content development workflows, accelerate documentation updates, and scale video/multimedia asset creation.
• Be creative - continue to iterate on the training process for customers through content, deliverables, or webinar offerings.
• Cross-Functional Collaboration & Product Feedback - Collaborate and execute seamless customer handoffs between Sales, Support, Customer Success, internal subject matter experts, and other key stakeholders to train clients at scale.
• Proactively gather "Voice of the Customer" feedback during training sessions and loop it directly back to Product and Engineering teams to influence the product roadmap.
• Ensure that the rollout of new materials, internal or external, is approved by stakeholders and accurately represents our brand standards.
• Project Management, Analytics & Core Skills - Identify, define, track, assess, and report metrics related to training initiatives—specifically linking educational completion to higher product adoption and user activation milestones.
• Scope and manage daily projects to ensure on-time completion.
• Demonstrate strong verbal and written communication skills, with an eye for detail.
• Able to work CST or MST hours.

Qualifications

• 2+ years in training, education, onboarding, or equivalent
• 1+ years of prior B2B SaaS experience
• Bachelor's or higher
• Proficient in basic software tools such as Salesforce, Gong, Zoom, Google Suite, Slack, etc.
• Demonstrated experience integrating generative AI tools (e.g., ChatGPT, Claude, AI video generators, or automated documentation assistants) into your professional workflow to boost productivity and content output.
• Experience creating multimedia content for software applications (e.g., Loom, Articulate, Rise, Camtasia, Wistia, LMS platforms, etc.).
• Strong foundational understanding of adult learning principles and instructional design best practices.
• Proven ability to work in a fast-paced, team-centered environment.
• Excellent communication skills - verbal, written, and interpersonal, with strong storytelling and active listening abilities.
• Demonstrated problem-solving and consultative abilities, with comfort navigating ambiguous product changes.
• Proficient in project management, with a highly organized habit of managing concurrent accounts.
• Able to multitask, prioritize, and collaborate cross-functionally.
• Exhibit a high level of adaptability and accountability.
• Multifamily experience preferred.

Bonus Points

• Experience in PropTech