Customer Enablement Specialist – Customer Success, AWS WWPS

About the Role

As a member of the Customer Enablement Specialist Team, you will join a team of advanced specialists that provide operational and strategic support to our Public Sector customers. Your responsibilities will focus on working with AWS sales teams and providing customers a white glove experience in support of the following: operational account structure and onboarding, billing and account guidance, cost optimization, contractual onboarding, customized report creation for internal and external customers, delivering customer facing education sessions, and document creation and maintenance. You should be a self-starter, comfortable working directly with customers, possess exceptional organizational skills, excel at creating simple, scalable solutions to difficult problems, and thrive in a fast paced and dynamic environment.

Key Job Responsibilities

• Solve a variety of customer requests including billing escalations, account structure guidance, and cost optimization best practices
• Manage numerous ad hoc requests concurrently
• Prioritize and resolve customer and internal escalations
• Simplify complex issues, provide customized reporting with the ability to understand, analyze, and effectively communicate to AWS customers
• Become a subject matter expert and leverage best practices regarding AWS account structure, billing and accounts, and cost optimization
• Develop training and documentation that the organization and customers can leverage at scale
• Work with a broad set of key stakeholders including AWS Sales, account receivable (AR), customer service, legal, and AWS customers and partners
• Drive adoption of the Customer Enablement team
• Gather insights from the business, formulating opinions and presenting solutions to AWS leadership
• 10% travel required

Basic Qualifications

• Bachelor's degree in Finance, Economics, Statistics, Business, or a related field
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience using ERP/CRM/Commission software, and various data warehouse systems

Preferred Qualifications

• Experience in accounting with accruals and receivables
• Experience working in a sales or sales support role
• Experience working with or having knowledge of cloud computing and existing cloud technologies
• Experience working within a high-growth technology company
• Experience with SQL querying

Pay

USA, WA, Seattle - $80,200.00 - $119,100.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

This response is AI-generated, for reference only.