Customer Enablement Manager - Figma Weave (New York, United States)

What You’ll Do

• Manage the adoption journey for a portfolio of large, commercial and enterprise customers
• Understand customer goals and success metrics, and use product data to inform proactive engagement strategies
• Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Weave
• Build trusted relationships with stakeholders across roles and departments; from individual contributors to senior leaders
• Identify and empower internal champions who can advocate for Figma Weave within their organizations
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
• Deliver live and scalable training sessions customized to customer maturity and needs.
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

Qualifications

• 4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
• Excellent communication skills, with the ability to connect with a wide range of customer personas
• Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
• A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

Desired Skills

• Experience using node-based design products or working with design and collaboration tools
• Background in UX/UI, Design Ops, or Frontend Development

Pay

Annual Base Salary Range: $127,000 - $269,000 USD

Benefits

• Health, dental & vision insurance
• Roth 401(k) with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous paid time off
• Company recharge days
• Learning & development stipend
• Work from home stipend
• Cell phone reimbursement

About the Role

This role can be held from our New York hub on a hybrid basis.