Customer Education Program Specialist

Description This position will play a key role in bringing to life different meetings, events, and presentations around the world while supporting the back-end tracking and reporting of all such engagements. Lead the process to strategically plan and execute healthcare internal and external meetings and events Collaborate with Product Marketing, Clinical Marketing, Product Development, Global Communications and other key stakeholders to ensure business objectives and priorities are met. Work closely with vendors to design or create event elements to support strategic objectives and program deliverables. Lead effort in venue sourcing to place the meeting or event with the appropriate meeting space and other specifications to support each program. Process a series of post event activities that include timely payment of invoices, internal cross charging, financial summary and attendee evaluations. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. Coordinates all reporting metrics to provide compliance appropriate reports for programs as well as to identify areas for continuous improvement in the execution of events. Manage registration process and event communications, physician contracting, program logistics, and post program close-out for assigned events.Responsible to provide support and coordination in the daily duties required to comply with process integrity, systems monitoring and data collection requirements for a specific entity (an entity defined as a specific group designated to specific responsibilities). Reviews, analyzes, and evaluates business systems and user needs.Formulates systems to parallel overall business strategies - with specific emphasis on identify, developing, and optimizing digital tools and solutions to achieve tasks. Build infrastructure for tracking and reporting in new CRM and other tools. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job when available and helps create guidelines, with support of cross-functional partners, when needed.Works with Legal and Compliance teams as necessary to ensure appropriate execution of events in accordance compliance guidelines, Sunshine Act and other governing legislation. Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Utilizes Global Pre-Approval System (GPAS) as required by Office of Ethics & Compliance for event approvals, physician contracting, and engagement tracking.The ideal candidate must be adaptable and investigative - someone who can help create a process, be open to learning and creating new things, build new systems and databases. Qualifications Minimum Bachelor's degreeStrong organization and project management, adaptable, and good communicatorExperience managing high-profile audiences/attendees, managing CRM tools and databases, and basic experience with Excel, PowerPoint and other Microsoft toolsAdaptable, able to figure things on the fly, can help create a process rather than follow a process, is open to learning and creating new things of this nature. Benefits Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics. Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. 401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins. Synectics is an equal opportunity employer.