Customer Development Manager

Requisition ID: 270583 Locations: Charlotte Click here to experience a Day in the Life of our Teammates ! Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose! We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success. Career Growth: Clear pathways to advance and develop your career Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan Purpose-Driven: Create meaningful impact in the communities you serve Professional Development: Dedicated training + personalized mentorship Join us - your refreshing new chapter starts here! Job Overview The Customer Development Manager’s primary focus is to support both the customer and CCCI operations teams from a field sales perspective. This individual is connected with CCCI’s Field Operations Teams to ensure that business plans are efficiently executed as agreed upon. This role will leverage a broad understanding of the assigned retailer, the competition, and the marketplace to foster growth by driving sales and exploring additional opportunities for incremental revenue and margin results. Customer: National Convenience Retail - 7 Eleven Duties & Responsibilities Establishes and leads cross-functional relationships with CCCI Field Operations to ensure alignment on execution objectives and to establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfactionDevelops and maintains partnerships with operational leadership teams of customer base, bottling partners, and brand partners to develop regional programming while ensuring sales execution plans are achieved. Monitors and measures service metrics and utilizes results to develop standards, improvements, or changes to the processLeverages sales execution tools and processes to ensure CCCI Field Operations maximize sales opportunities for customer-specific programming. Ensures that customer and department goals are met and adhering to the approved strategic planAnalyzes sales data and partners with customers and cross-functional leaders to identify gaps, remedies, and solutions concerning plan execution and sales strategies; implements tactics to reverse or sustain trends Knowledge, Skills, & Abilities Responsive customer service skills with a proactive mindsetAbility to develop a thorough understanding of CCCI and customer operational strategy and executionOrganizational management skills are required with the ability to collaborate with all facets of the business including Field Operations, Technical Service, and Shopper MarketingAbility to partner cross-functionally with other departments to accomplish goals and objectivesAbility to develop, negotiate, and execute local programs with the leadership teams of their customer baseAbility to build rapport to achieve a strategic partnership status with their customer baseMust be an adept negotiator with developing persuasion skillsBasic analytical skills is a mustOrganizational, time management, and attention to detail skills are requiredStrong presentation abilitiesExcellent oral and written communication skills requiredAbility to prioritize multiple assignments with time-sensitive deadlinesComputer proficiency in MS Office particularly MS Excel and MS PowerPoint is a mustThis individual must possess a broad understanding of the assigned retailer, the competition, and the marketplace Minimum Qualifications Bachelor’s degree (4 years)Knowledge acquired through 1 to up to 3 years of work experience Preferred Qualifications Bachelor’s degree in Business Administration, Management, Marketing, or Communications Work Environment Office Environment This position will sit in Charlotte, NC and have approximately 50% travel. Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.