Customer Design Technician-Technician Sr

About the Role

Responsible for performing intermediate level technical work and related activities associated with the planning, engineering, design, analysis, research, development, testing, construction, maintenance, and operation of Company equipment and facilities.

Responsibilities

• Prepare required orders, obtain right of way, and implement recommended system improvements such as capacity improvements, pole replacements, and recloser reconditioning.
• Establish service for and interact with residential, commercial, and industrial customers to determine needs for new services, service upgrades, and facility relocations.
• Design facilities to meet customer needs, determine associated costs, and bill customers accordingly.
• Contact the Project Design Group for advice on system improvements needed to serve new loads and other issues.
• Obtain simple easements for projects and consult with the Right of Way Agent for more complex easements.
• Participate in storm restoration work, including assessment of storm damage, which may require travel within and outside of Indiana.
• Learn and understand AEP Distribution Standards, NESC Codes, OSHA Rules, AEP Accounting Practices, CIAC Rules, AEP Tariffs, and Safety Rules and Procedures.
• Become proficient in the use of Microsoft Outlook, Distribution Design Studio, Electric Office, GIS mapping system, PDS, EEMS, TLM, STORMS, OPS, JERI, CAD, and other Microsoft applications.

Requirements

Technical Proficiency

• Possesses technical knowledge acquired from an Associate Degree in Electrical/Electronic/Civil/Mechanical Engineering Technology.
• Gains knowledge of standards, codes, and regulations relevant to the area of assignment.
• Gains knowledge of pertinent equipment, material, systems, and business processes.
• Assists employees in handling defined portions of routine problems when beneficial to AEP.
• Possesses basic computer literacy, knowledge, and skills.

Leadership & Guidance

• Performs work activities as assigned and coached by higher-level employees.
• Demonstrates ability to work with others in supplying information and seeking assistance as necessary.

Planning & Organization Ability

• Plans work in accordance with AEP standard planning practices.
• Prioritizes routine work to meet company demands.
• Maintains accurate records.

Problem Solving & Initiative

• Applies technical knowledge and experience in resolving problems encountered in assigned work.
• Uses initiative to look for opportunities to improve processes and increase job knowledge/technical skills.
• Seeks out, compiles, analyzes, and interprets information necessary to perform work activities and solve problems.

Communication & Interpersonal Skills

• Communicates effectively, both orally and in writing, with internal and external customers.
• Assists in the preparation of technical reports and papers.
• Demonstrates the ability to be a team player.
• Relates to people in an open, friendly, and sincere manner.

Decision Making & Business Awareness

• Develops decision-making skills based on sound judgment and job knowledge.
• Develops an understanding of the roles and responsibilities of the local organizational unit.

Qualifications

Minimum Requirements for Technician (SG 05)

• High school diploma or equivalent plus 4 years of related utility industry work experience, or
• Associate’s degree in electrical/electronic/civil/mechanical engineering technology or related fields with 2 years of related utility industry work experience.
• Valid Driver’s License.

Minimum Requirements for Technician Senior (SG 06)

• High school diploma or equivalent plus 6 years of related utility industry work experience, or
• Associate’s degree in electrical/electronic/civil/mechanical engineering technology or related fields with 4 years of related utility industry work experience.
• Valid Driver’s License.

Pay

• Starting salary range for Technician Associate (SG 04): $54,063–$67,578
• Starting salary range for Technician (SG 05): $63,496–$79,369
• Starting salary range for Technician Sr. (SG 06): $74,551–$93,189
• Compensation Grade: SP20-006
• Compensation Range: $30.53–$44.80 per hour

Benefits

AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of employees.

Physical Demands

Light Work: Exerting up to 20 pounds of force occasionally and/or 10 to 12 pounds of force frequently, and/or greater than negligible up to 5-6 pounds of force constantly to move objects. Physical demand requirements include:

• Walking or standing to a significant degree.
• Sitting most of the time but entails pushing and/or pulling of arm or leg controls.
• Working at a production rate pace entailing constant pushing and/or pulling of materials, even if the weight is negligible.