Customer Design Technician Associate - Technician

We need to produce HTML fragment with sections: About the role? The posting includes Job Summary, Job Description, What you will do, ESSENTIAL JOB FUNCTIONS, What we are looking for, Other Requirements, Physical Demands, Benefits mention, Compensation Data. We must not repeat job title as heading. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content to these headings only if there is real specific content. We need to decide which sections to include. - About the role: could be Job Summary. Use

About the role

with

Job Summary text. - Responsibilities: could be Job Description and What you will do. Use

Responsibilities

with

• items. - Requirements: maybe "What we are looking for" includes qualifications (education, experience). Could be Requirements. - Qualifications: maybe "Other Requirements" or "Refer to attached matrix". Might be duplicate. We need to avoid thin sections. Perhaps combine. - Skills: maybe technical skills list (Microsoft Outlook, Distribution Design Studio, etc). Could be Skills. - Benefits: mention "In addition to a competitive compensation, AEP offers a unique comprehensive benefits package..." plus mission statement. So Benefits section. - Pay: Compensation Data includes Compensation Grade and Range, also SG 04 and SG 05 salary ranges. So Pay section. - Schedule: Not mentioned. So omit. We must not include placeholder like "commensurate with experience". We have actual numbers. We need to preserve all substantive information, not invent or summarize away detail. Must not omit details. So we need to include all details from posting, but we can format as lists. We must remove boilerplate: cookie/navigation/legal/EEO etc. So remove EEO paragraph, "Hear about it first! Get job alerts..." etc. Also remove "Job Posting End Date ..."? That's metadata; we can fold minor metadata into a short

  or drop it. Probably drop it. We need to include Job Summary text: "Responsible for performing entry level technical work and related activities associated with the planning, engineering, design, analysis, research, development, testing, construction, maintenance, and operation of Company equipment and facilities." Job Description: paragraphs about Customer Design Technicians responsibilities. What you will do: list of bullet-like sentences separated by periods. We need to turn into

  • . Essential Job Functions: list of categories with bullet points. We need to capture each bullet. What we are looking for: two salary grades with details. Other Requirements: list of bullet points. Physical Demands: description. Benefits: mention of benefits package and mission statement. Compensation Data: Compensation Grade, Range, Physical Demand Level. We must not repeat job title. We need to ensure we don't create sections with filler. So include only those with content. Let's craft HTML. Structure:

    About the role

    Responsible for performing entry level technical work and related activities associated with the planning, engineering, design, analysis, research, development, testing, construction, maintenance, and operation of Company equipment and facilities.

    Responsibilities

    • Preparing required orders, obtaining right of way, etc. to implement recommended system improvements, such as capacity improvements, pole replacements, recloser reconditioning, etc.
    • Establishing service for and interacting with residential/commercial/industrial customers and collaborating to determine customer needs with respect to new services, service upgrades, and facility relocations, among others.
    • Once customer's needs are determined, designing facilities required to meet the customer's needs while determining what, if any, costs are to be passed onto the customer and billing accordingly.
    • Contacting the Project Design Group for advice on system improvements needed to serve new loads and other issues as needed.
    • Obtaining simple easements for projects and consulting with the appropriate Right of Way Agent to obtain more complex easements.
    • Participating in storm restoration work, specifically assessment of storm damage (once adequate field experience has been gained). This may require travel within and outside of the State of Indiana.
    • Learning and understanding AEP Distribution Standards, NESC Codes, OSHA Rules, AEP Accounting Practices, CIAC Rules, AEP Tariffs and Safety Rules and Procedures.
    • Learning and becoming proficient in the use of: Microsoft Outlook, Distribution Design Studio, Electric Office, GIS mapping system, PDS, EEMS, TLM, STORMS, OPS, JERI, CAD and other Microsoft applications.
    But note that the last bullet about learning and becoming proficient... is part of "What you will do". We could separate but okay. We also have ESSENTIAL JOB FUNCTIONS with categories: Leadership & Guidance, Planning & Organization Ability, Problem Solving & Initiative, Communication & Interpersonal Skills, Decision Making & Business Awareness. Could be under Responsibilities or maybe a separate section like "Key Competencies". But we only have allowed headings; we could put under Responsibilities as well, but might be too long. Could create a section "Key Competencies" but not allowed. So we must fit into allowed headings. Perhaps we can put under Responsibilities as well, but we need to keep all details. Alternatively we could create a section "Requirements" for essential job functions? But they are more like competencies. However we can still put them under Responsibilities as they describe what you will do. But we also have "What we are looking for" (qualifications) and "Other Requirements". Could be under Requirements and Qualifications. We need to avoid duplication. Let's map: - About the role: Job Summary. - Responsibilities: Job Description + What you will do + Essential Job Functions (maybe as sub-bullets). We'll include all. - Requirements: "What we are looking for" (education/experience) plus maybe "Other Requirements" (technical knowledge, etc). Could be separate but we can combine into Requirements. - Qualifications: maybe we can skip if thin. But we have "Refer to attached matrix for required qualifications." That's not substantive. So we could omit Qualifications section. - Skills: The list of software/tools could be Skills. - Benefits: Benefits package + mission statement. - Pay: Compensation Data + salary ranges. We must not create sections with filler. So we need to ensure each heading has substantive content. Let's draft:

    About the role

    ...

    Responsibilities

    • Preparing required orders, obtaining right of way, etc. to implement recommended system improvements, such as capacity improvements, pole replacements, recloser reconditioning, etc.
    • Establishing service for and interacting with residential/commercial/industrial customers and collaborating to determine customer needs with respect to new services, service upgrades, and facility relocations, among others.
    • Once customer's needs are determined, designing facilities required to meet the customer's needs while determining what, if any, costs are to be passed onto the customer and billing accordingly.
    • Contacting the Project Design Group for advice on system improvements needed to serve new loads and other issues as needed.
    • Obtaining simple easements for projects and consulting with the appropriate Right of Way Agent to obtain more complex easements.
    • Participating in storm restoration work, specifically assessment of storm damage (once adequate field experience has been gained). This may require travel within and outside of the State of Indiana.
    • Learning and understanding AEP Distribution Standards, NESC Codes, OSHA Rules, AEP Accounting Practices, CIAC Rules, AEP Tariffs and Safety Rules and Procedures.
    • Learning and becoming proficient in the use of: Microsoft Outlook, Distribution Design Studio, Electric Office, GIS mapping system, PDS, EEMS, TLM, STORMS, OPS, JERI, CAD and other Microsoft applications.
    • Leadership & Guidance: Performs work activities as assigned and coached by higher level employees. Demonstrates ability to work with others in supplying information and seeking assistance as necessary.
    • Planning & Organization Ability: Plans work in accordance with AEP standard planning practices. Prioritizes routine work to meet the demands of the company. Maintains accurate records.
    • Problem Solving & Initiative: Applies technical knowledge and experience in resolving problems encountered in assigned work. Uses initiative in looking for opportunities to improve the process and increase job knowledge/technical skills. Seeks out, compiles, analyzes, and interprets information necessary to perform work activities and solve problems.
    • Communication & Interpersonal Skills: Communicates effectively, both orally and in writing with internal and external customers. Assists in the preparation of technical reports and papers. Demonstrates the ability to be a team player. Relates to people in an open, friendly, and sincere manner.
    • Decision Making & Business Awareness: Develops decision-making skills based on sound judgment and job knowledge. Develops an understanding of the roles and responsibilities of the local organizational unit.

    Requirements

    • SG 04: $54,063‑$67,578 – High school diploma or equivalent plus 2 years of related utility industry work experience; or Associate’s degree in electrical/Electronic/Civil/Mechanical Engineering Technology or related fields. Valid Driver’s License.
    • SG 05: $63,496‑$79,369 – Associate Degree in Electrical/Electronic/Civil/Mechanical Engineering Technology or related fields plus 2 years of related utility industry work experience; or high school diploma or equivalent and 4 years of related utility industry work experience. Valid Driver’s License.
    • Other Requirements: Possesses technical knowledge gained through an Associate Degree in Electrical, Electronic, Civil, or Mechanical Engineering Technology; develops an understanding of applicable standards, codes, and regulations related to assigned work; gains knowledge of relevant equipment, materials, systems, and business processes; assists employees with defined portions of routine technical problems when beneficial to AEP; demonstrates basic computer literacy, including foundational knowledge and technical skills; applies acquired technical knowledge to support daily work assignments and operational needs.
    But note we already included salary ranges in Requirements; but we also have Pay section. Might duplicate. Better to put salary ranges in Pay section, and Requirements just education/experience. Let's separate. Thus:

    Requirements

    • SG 04: High school diploma or equivalent plus 2 years of related utility industry work experience; or Associate’s degree in electrical/Electronic/Civil/Mechanical Engineering Technology or related fields. Valid Driver’s License.
    • SG 05: Associate Degree in Electrical/Electronic/Civil/Mechanical Engineering Technology or related fields plus 2 years of related utility industry work experience; or high school diploma or equivalent and 4 years of related utility industry work experience. Valid Driver’s License.
    • Other Requirements: Possesses technical knowledge gained through an Associate Degree in Electrical, Electronic, Civil, or Mechanical Engineering Technology; develops an understanding of applicable standards, codes, and regulations related to assigned work; gains knowledge of relevant equipment, materials, systems, and business processes; assists employees with defined portions of routine technical problems when beneficial to AEP; demonstrates basic computer literacy, including foundational knowledge and technical skills; applies acquired technical knowledge to support daily work assignments and operational needs.

    Skills

    • Microsoft Outlook
    • Distribution Design Studio
    • Electric Office
    • GIS mapping system
    • PDS
    • EEMS
    • TLM
    • STORMS
    • OPS
    • JERI
    • CAD
    • Other Microsoft applications