Customer Deployment Specialist

About the role

The Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We assist in enhancing customer experiences and driving sustained growth and customer value creation and capture through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects who balance business strategy, technology, creativity, and ongoing managed services to solve the biggest problems affecting customers, partners, constituents, and the workforce.

Responsibilities

• Build and maintain a trusted advisor relationship with customers focusing on adoption, measurable outcomes, and long-term satisfaction.
• Configure, troubleshoot, and support enterprise identity integrations, including SAML assertions, SCIM attribute mappings, and identity provider deployments.
• Partner with customer information technology, identity and access management, and security stakeholders to establish governance models, success plans, and implementation approaches.
• Drive customer adoption, value realization, use case prioritization, and measurement of implementation outcomes.
• Develop enablement materials, runbooks, and handoff documentation that support downstream adoption and expansion efforts.

Requirements

• Expectational customer facing presence.
• Ability to work independently and collaborate as part of a team.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.

Qualifications

• Bachelor's degree.
• 5+ years of experience in a customer-facing technical role, including customer success, technical account management, technical onboarding, technical support, solution architecture, or technical consulting.
• Hands-on experience with AI capabilities for coding (e.g. Claude Code, Codex or Cursor) and deep understanding of the AI landscape.
• Experience leading multiple concurrent enterprise software deployments for Fortune 500 organizations.
• Experience facilitating technical working sessions with security, identity and access management, and executive stakeholders.
• Experience delivering implementations in regulated industries, including financial services, healthcare, life sciences, pharmaceuticals, or public sector.
• Experience working for an enterprise software, software-as-a-service, or artificial intelligence/large language model provider with administrative or identity-provider integrations.

Pay

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400 - $207,800.