Customer Demand Analyst

About the Role

Located on our beautiful corporate campus in Louisville (KY), the Customer Demand Analyst works cross-functionally with external and internal customers to assemble demand for specific products and plants, analyze forecasts, and enter forecasts, orders, and/or releases into the system for current and future months. This position significantly impacts inventory turns, timely deliveries, cash flow, EBITDA, and working capital goals of the business.

Responsibilities

• Receive, process, and administer customer orders in accordance with customer service procedures and update short-term (<90 day) Sales Planning Forecasting (SPF) based on established guidelines and input from the Commercial Team.
• Research and respond to order status inquiries, inventory, lead time inquiries, and trial requests.
• Work with Account Managers to resolve customer issues and complaints.
• Serve as the primary contact for assigned materials regarding plant shipments, short-term forecasting changes, and system issues (ASNs, case tickets/BOLs, etc.).
• Coordinate and support communication from the Customer Support Team for assigned customers.
• Support Account Managers and Field Service Leaders with trials and shipments to customer plants.
• Process and enter all trial orders into applicable systems and track progress until completion.
• Communicate order status and information to ensure customer service expectations are met or exceeded.
• Advise internal and external customers regarding delays, packaging, forecast updates, and product availability.
• Complete monthly pricing declarations for assigned materials.
• Manage import volume requests, if needed.
• Collaborate with team members to optimize the Logan, Warren, and Precoat Coating Lines.
• Participate in projects and teams representing Customer Demand Analysts, Scheduling, and Planning for customer forecasting.
• Provide support for customer-related functions, such as initiating new customer master requests.
• Provide training, support, and mentoring to new team members.
• Safely travel as necessary, including overnight travel to customer locations and the Logan plant, using Personal Protective Equipment (PPE) 100% of the time as specified.
• Manage monthly metal component volumes, reconciling long and shorts and claims through customer administration.
• Uphold TriArrows Aluminum Principles.

Requirements

• Bachelor’s Degree with a major in Business, Supply Chain, or Logistics preferred.
• Strong digital proficiency (Oracle, MS Office, specifically Excel).
• 1-2 years of Business-to-Business Customer Support and/or Supply Chain experience preferred.

Skills

• Collaborative and Engaging: Build constructive working relationships with a high level of acceptance, cooperation, and mutual respect.
• Accountable & Dependable: Take personal responsibility for the quality and timeliness of work and achieve results with little oversight.
• Attention to Detail: Diligently attend to details and pursue quality in accomplishing work.
• Communication: Effectively convey ideas and facts in writing and orally using language the audience will best understand.
• Adaptable & Flexible: Adapt to changing business needs, conditions, and work responsibilities.
• Analysis/Reasoning: Examine data to grasp issues, draw conclusions, and solve problems.
• Listening: Understands and learns from what others say.
• Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; gains customer trust and respect.

Physical Requirements and Working Environment

• Occasionally lifts, carries, or moves objects weighing up to 20 pounds.
• Bends, stoops, or crouches on a regular basis.
• May sit for several hours at a time (e.g., >6 hours for international travel, if applicable).
• Works in a corporate office setting, customers’ plants and offices, and may require travel (air, rail, auto).
• Work may be required outside standard business hours.

Benefits

• Competitive compensation (base/bonus).
• Exceptional “core” benefits: Medical, dental, vision, employer contributions to Health Savings Accounts (HSA), employer-paid life & disability plans.
• Generous time-off program.
• 401(k) program with competitive employer match.
• Growth & development opportunities.
• Catered (daily) lunches.
• SPOT bonus awards.
• Excellent tuition assistance program.
• Wellness programs, including reimbursement for fitness activities & equipment.
• Full, onsite fitness center.
• Community engagement programs with matching charitable contributions.
• Retiree medical reimbursement accounts.
• Beautiful corporate campus, located on a lake.
• Engaging, team-oriented company culture, recognized as one of the “Best Places to Work in Kentucky.”