Customer Demand Analyst

Job Position Summary

Responsible for developing customer demand profiles and ensuring they are updated, communicated and accurate at all times.

Minimum Requirements

• High School Diploma or equivalent
• 7+ years in Manufacturing environment
• 3+ years in Production coordinator or customer facing role
• Experience working in the aerospace industry including quality systems (AS9100) and compliance expectations (ITAR) preferred
• Proficient in planning and scheduling experience
• Ability to identify and solve problems as they arise
• Ability to create action plans with timelines
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to manage projects and get them done in a timely manner
• Ability to effectively communicate both written and verbally
• Proficient Computer Skills including Microsoft Office
• Experience with engaging customers and building Relationships
• Strong attention to details
• Organizational Skills
• Time Management Skills
• Must be able to work under pressure and meet multiple deadlines, while maintaining a positive attitude and providing exemplary customer service

Duties/Responsibilities

• Ensure adherence to safety regulation and standard
• Follow Safety culture and wear PPE when required
• Review LT and submit updates to customer (internal & External) and update manufacturing LT’s corresponding to ERP systems
• Collaborate with department managers on production schedule and customer request to understand requirements, objectives, and milestones
• Identify and assess risks, issues, and conflicts that may impact the customer needs
• Monitor progress and identify any deviations from the schedule, taking proactive measures to address delays or other issues
• Provide accurate and timely reports that communicate key metrics, and performance indicators to management
• Continuously improve Customer demand management processes, and tools to enhance efficiency and accuracy
• Provide monthly Capacity profiles of all requirements to necessary departments
• Ownership of customer schedule (Push Outs & Pull Ins etc.)
• Responsible for the Rolling 3-month review and monthly communication, ensuring a full review of the backlog and communication of any major changes
• Maintain 606 Account levels to ensure that 606 balance meet business targets and do not exceed
• Need to ensure all appeal and adjustment are incorporated in customer portals to ensure accuracy of supplier rating is captured and reflective of true performance
• Complete understanding of contractual OTD customer obligations to develop action plans for mitigating any assertions liability
• Including calculations of liability, tracking of action plans and validation or dispute of any assertions notifications to include reimbursement of invalidated notifications
• Full understanding of ASC606 accounting compliance obligations & Responsible for 606 Account levels to ensure that 606 balance meets business targets and does not exceed
• Develop mitigation plans for identified risks & track timely closure of actions across internal and external action owners
• Complete understanding and management of contractual rights and obligations internally and externally, ensure that due diligence is practiced in complying with stated terms and conditions
• Recommend solutions for product status, delays, or identified manufacturing/supply chain bottlenecks
• Complete understanding of contractual Pull In/Push Out customer obligations and develop action plans for gap closure
• Including calculations of customer liability, submission of amounts owed and ensuring timely closure of payments
• Monitor and ensure full compliance with DPAS rating priorities are met
• Develops, maintains, and delivers programmatic analytical outputs, including reproducible reports, analytical datasets, figures, and written summaries, to support stakeholder decision-making
• Performs comprehensive quality assurance, ensuring that data and reports meet end user specifications and are accurate and reliable
• Performs other related duties as assigned

Working Conditions

Normal Production environments, subject to high noise levels from operating machines; physical hazards from moving equipment and sharp machine parts; breathing fumes, dust, and mist; skin exposure to oil and cutting fluid; exposure to sharp metal edges, and forklifts.

Physical Requirements

• Must have ability to read applicable customer documents with or without corrective lenses
• May have to lift up to thirty (20) pounds at a time, as required
• Must be able to push, pull, reach overhead, stand, walk, climb stairs, bend and/or sit for long periods of time